Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

Amadeus 2023 revenue hits €5.4B, expects growth from Vision-Box acquisition
News / Distribution
Amadeus 2023 revenue hits €5.4B, expects growth from Vision-Box acquisition
By Linda Fox | February 28, 2024
Amadeus revenue in Q4 increased 18% to almost €1.4 billion with EBITDA up 18% to €469 million and a 47% increase in profit to €210 million. Read More
How technology can help travelers in a time of crisis
Opinion / Technology
How technology can help travelers in a time of crisis
By Adam St. John – Sitata | February 26, 2024
The technology needed to keep travelers informed and safe during unexpected crises already exists today. Travel insurance is the sector that holds the key to democratizing the benefits of duty of care... Read More
What hotels can learn from Amazon, Netflix and the OTAs
Opinion / Online
What hotels can learn from Amazon, Netflix and the OTAs
By Frank Reeves - SHR Group | February 23, 2024
The hotel industry finds itself at a crossroads: Change its strategy or lose guests. It’s not about mimicking the OTAs, but learning from their approach to build direct, meaningful relationships with... Read More
Booking Holdings will appeal $530M fine by Spanish competition authority
News / Online
Booking Holdings will appeal $530M fine by Spanish competition authority
By Mitra Sorrells | February 22, 2024
Booking Holdings reported its fourth quarter and full year 2023 earnings late Thursday, with records across multiple financial metrics including revenue that soared 40% higher than 2019. Read More
AI check-in: MakeMyTrip sees conversion boost from AI implementations
News / Technology
AI check-in: MakeMyTrip sees conversion boost from AI implementations
By Morgan Hines | February 22, 2024
MakeMyTrip group chief technology officer Sanjay Mohan discusses what the company is learning - and the business impacts - from its artificial intelligence strategy. Read More
Sonder sheds 17% of corporate workforce
News / Online
Sonder sheds 17% of corporate workforce
By Linda Fox | February 21, 2024
The company said it hoped to achieve about $11 million in annualized cost savings as a result of the cuts, which it expects will be completed by the end of the first quarter. Read More
Study: How AI boosts digital advertising and direct bookings
News / Technology
Study: How AI boosts digital advertising and direct bookings
By Derek Catron | February 21, 2024
Recent advances in AI’s handling of digital advertising have increased the possibilities for hotels to grow direct bookings, a study from D-Edge found.   Read More
CEO Spotlight - Damian Scokin of Despegar
News / Online
CEO Spotlight - Damian Scokin of Despegar
By Linda Fox | February 20, 2024
In a discussion with PhocusWire, Despegar CEO Damian Scokin talks about carrying momentum from 2023 into the year ahead, the role of artificial intelligence and growth opportunities for the Latin... Read More
Next-gen customer service for hospitality: Balance high-touch, high-tech
Opinion / Online
Next-gen customer service for hospitality: Balance high-touch, high-tech
By Dr. Ori Faran - Callvu | February 16, 2024
Great personal service still matters in hospitality, but as consumers – especially younger ones – demand more self-service options, hotels also need outstanding digital options.  Read More
Sabre notes 2023 improvements, cloud migration and tech cost savings on track
News / Distribution
Sabre notes 2023 improvements, cloud migration and tech cost savings on track
By Linda Fox | February 15, 2024
Adjusted EBITDA for the technology and distribution company was $96 million for the quarter and $337 for the full year, up from $65 million in 2022. The gains were attributed to increases in travel... Read More
Lighthouse expands into distribution by acquiring Stardekk
News / Distribution
Lighthouse expands into distribution by acquiring Stardekk
By Derek Catron | February 15, 2024
Lighthouse said the acquisition enables it to offer dynamic distribution management capabilities focused on improving booking conversion and revenue optimization for independent hotels.   Read More
With speculation of a sale in the air, Tripadvisor reports record revenue driven – again – by Viator
News / Online
With speculation of a sale in the air, Tripadvisor reports record revenue driven – again – by Viator
By Mitra Sorrells | February 14, 2024
Two days after announcing it has created a special committee and retained a mergers and acquisition advisory firm, Tripadvisor reported an all-time high for revenue in 2023 led by a 49% growth in... Read More
STARTUP STAGE: Sleap.io is a blockchain-based hotel booking platform
Interview / Startups
STARTUP STAGE: Sleap.io is a blockchain-based hotel booking platform
By Mitra Sorrells | February 14, 2024
Founded in 2023, Sleap.io has more than 350,000 hotels on its platform and accepts payment in more than 200 cryptocurrencies.  Read More
Bob W checks in with €40M in funding
News / Startups
Bob W checks in with €40M in funding
By Linda Fox | February 13, 2024
The apartment rental company is looking to further develop its technology and bring more talent into the team with the fresh investment. Read More
Priceline expands generative AI chatbot across all products on its platform
News / Technology
Priceline expands generative AI chatbot across all products on its platform
By Mitra Sorrells | February 13, 2024
Priceline said it has created more than 30 new features built on intelligence it has gathered from millions of customers that have used the technology since it debuted in June. Read More
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