Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

Reality check for hotels - How good are your telephone sales?
News / Online
Reality check for hotels - How good are your telephone sales?
By Patrick Landman | January 16, 2012
Do you know the conversion percentage of your hotel's reservations department? Read More
Australia-New Zealand hotel prices - January to March 2012
News / Online
Australia-New Zealand hotel prices - January to March 2012
By PhocusWire | January 15, 2012
Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in Australia-New Zealand. Read More
The social web for hotels in 2012 - high-level marketing trends [Part 3 of 3]
News / Online
The social web for hotels in 2012 - high-level marketing trends [Part 3 of 3]
By Josiah Mackenzie | January 13, 2012
In the first article in this series, we looked at general trends on the social web, the second article talked about trends with reviews and consumer-generated content. Read More
The social web for hotels in 2012 - review and reputation management [Part 2 of 3]
News / Online
The social web for hotels in 2012 - review and reputation management [Part 2 of 3]
By Josiah Mackenzie | January 12, 2012
In the first article in this series, we looked at technologies that were important in the past year, and how they might play a big role in the year ahead. Read More
DayUse-Hotels targets guests looking for a brief sleep or quick rendez-vous
News / Online
DayUse-Hotels targets guests looking for a brief sleep or quick rendez-vous
By Kevin May | January 12, 2012
TLabs Showcase on travel startups featuring France-based DayUse-Hotels, a service for hotels selling rooms for limited hours during the day. Read More
Room Key: Open to all, will lower hotel distribution costs, features and marketing to come
News / Online
Room Key: Open to all, will lower hotel distribution costs, features and marketing to come
By Kevin May | January 11, 2012
More details emerging about Room Key, the global hotel search platform created by six of the biggest accommodation super-brands in the world. Read More
Best opportunities on the social web for hotels (and others) in 2012 [Part 1 of 3]
News / Online
Best opportunities on the social web for hotels (and others) in 2012 [Part 1 of 3]
By Josiah Mackenzie | January 11, 2012
Niels Bohr once said: "Prediction is very difficult, especially if it’s about the future." Read More
Hotel giants come together to launch Room Key search site
News / Online
Hotel giants come together to launch Room Key search site
By Kevin May | January 11, 2012
Massive development in the hotel sector with six of the biggest hotel chains on the planet uniting to launch Room Key, a new online hotel search platform. Read More
Middle East hotel prices - January to March 2012
News / Online
Middle East hotel prices - January to March 2012
By PhocusWire | January 6, 2012
Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in the Middle East. Read More
Seventeen mistakes hotels make with travel review websites
News / Online
Seventeen mistakes hotels make with travel review websites
By Viewpoints | January 5, 2012
It surprises me that many hoteliers do nothing with review sites. Even if all the reviews are positive, there should still be some level of management response. Read More
HotelMaps takes on Hipmunk and Google with accommodation finder service
News / Online
HotelMaps takes on Hipmunk and Google with accommodation finder service
By Kevin May | January 4, 2012
TLabs Showcase on travel startups featuring Germany-based HotelMaps, an interactive map platform to find accommodation around the world. Read More
Asia hotel prices - January to March 2012
News / Online
Asia hotel prices - January to March 2012
By PhocusWire | January 2, 2012
Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in Asia. Read More
Tech failure sees hundreds of guests locked out of hotel rooms on New Year's Eve
News / Online
Tech failure sees hundreds of guests locked out of hotel rooms on New Year's Eve
By Kevin May | January 2, 2012
Bad timing and a dash of irony for the Denver Marriott Tech City after a computer glitch locked every guest from their hotel room just before midnight on New Year's Eve. Read More
Picture of year in travel technology - QR Codes poised to head down the toilet
News / Online
Picture of year in travel technology - QR Codes poised to head down the toilet
By Kevin May | December 30, 2011
QR Codes became one of the most polarised initiatives in digital marketing during 2011, with people either loving them as another tool to engage consumers or just wishing they would just go away. Read More
Goodbye TripAdvisor, welcome to Verified Reviews on Expedia
News / Online
Goodbye TripAdvisor, welcome to Verified Reviews on Expedia
By Kevin May | December 28, 2011
Purely coincidental, of course, but with TripAdvisor now successfully spun-off, Expedia is now pushing hard with a marketing message about how its hotel reviews are verified. Read More
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