Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

mindsay-acquired-by-laiye
News / Technology
Travel chatbot provider Mindsay acquired by automation specialist Laiye
By Mitra Sorrells | April 14, 2022
Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service.      Read More
booking-com-sustainable-travel-report-2022
News / Online
Study: Traveler interest in sustainability up, but info lacks
By Mitra Sorrells | April 14, 2022
Booking.com's latest consumer survey shows an uptick in interest in finding sustainable properties and destinations, but a need for better information to facilitate that process. Read More
valpas-bed-bug-solution
News / Technology
Valpas scurries off with €1.6M for bed bug tech solution
By Jill Menze | April 14, 2022
Valpas’ IoT-enabled bed legs trap bed bugs and alert hotel staff. Read More
OTA Insight acquires hotel revenue management tech company Kriya RevGen
News / Technology
OTA Insight acquires hotel revenue management tech company Kriya RevGen
By Jill Menze | April 14, 2022
OTA Insight and Kriya RevGen will form a business intelligence solution that delivers tailored insights for both hotel-level users and multi-property users. Read More
Decentralization is not a dirty word in hospitality
Opinion / Technology
Decentralization is not a dirty word in hospitality
By Vinod Kelwani - Technoheaven | April 13, 2022
When you evaluate the basis for a decentralized hospitality market, as a travel agent or online travel agency, you’d be forgiven for telling most people to go and wash their mouth out. Read More
The difference between touchless and frictionless travel
News / Technology
The difference between touchless and frictionless travel
By Phocuswright Research | April 12, 2022
For the travel industry, SSI represents a dramatic shift in the way customer information is stored and used. Read More
similarweb-april-2022
News / Distribution
Online activity shows growing recovery for travel
By Mitra Sorrells | April 12, 2022
An analysis by Similarweb shows visits to airline and hospitality websites are up as consumers act on their desire to travel.   Read More
Kurt Ekert on how Sabre will disrupt itself to win the market
News / Technology
Kurt Ekert on how Sabre will disrupt itself to win the market
By Yeoh Siew Hoon - WiT | April 12, 2022
The Sabre president explains how the GDS is undergoing its most dramatic digital transformation yet. Read More
travel-climate-action
News / Online
Is global consensus on climate action in travel possible?
By Linda Fox | April 11, 2022
Travelers and businesses want a more sustainable industry, but how that's accomplished remains a major challenge. Read More
Sounding Off: Uber’s super app push comes at the right time
Interview / Online
Sounding Off: Uber’s super app push comes at the right time
By PhocusWire | April 8, 2022
Uber is making efforts to capture the door-to-door travel experience – and it might succeed. Read More
The solution to missed revenue opportunities in hospitality
Opinion / Technology
The solution to missed revenue opportunities in hospitality
By Max Starkov - hospitality consultant and strategist | April 8, 2022
Hotels should create an integrated revenue generation commercial team to optimize guest engagement and boost revenues and profitability. Read More
Groups360 attracts $35M, plots group travel platform expansion
News / Online
Groups360 attracts $35M, plots group travel platform expansion
By Linda Fox | April 7, 2022
The investment was led by Zigg Capital and included Blackstone Innovations Investments and Fir Tree Partners. Read More
The state of online travel agencies
News / Online
The state of online travel agencies
By Jill Menze | April 7, 2022
A Phocuswright report breaks down the online travel market from 2021 to 2025. Read More
uber adds planes trains
News / Online
Uber goes full super app, adds planes, trains and hotels
By Jill Menze | April 6, 2022
The move is part of a pilot program in the U.K. designed to capture the end-to-end travel journey. Read More
citizenm-hotel-metaverse
News / Online
CitizenM plans metaverse land purchase, virtual hotel
By Linda Fox | April 6, 2022
The hotel company wants to build a hotel in the Sandbox metaverse. Read More
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