Hopper

HTS adds AI-powered support tool for travel sellers
News / Technology
HTS adds AI-powered support tool for travel sellers
By Morgan Hines | October 1, 2025
HTS Assist is meant to offer end-to-end autonomous customer support through voice and chat communications. Read More
How travel giants, banks are rewriting the rules of customer loyalty
Opinion / Online
How travel giants, banks are rewriting the rules of customer loyalty
By Mario Gavira | September 16, 2025
Travel companies are transforming into financial services platforms, banks are morphing into travel agencies and loyalty programs are becoming sophisticated investment vehicles. Read More
PhocusWire's weekly travel tech news briefs: TravelPerk, Amadeus, Boatscribe, Ryanair and more...
News / Technology
PhocusWire's weekly travel tech news briefs: TravelPerk, Amadeus, Boatscribe, Ryanair and more...
By PhocusWire | September 12, 2025
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
Looking ahead: United States online travel agencies bet on loyalty, AI and B2B
News / Online
Looking ahead: United States online travel agencies bet on loyalty, AI and B2B
By Phocuswright Research | September 2, 2025
The road ahead is defined by three themes: loyalty, B2B expansion and the rise of virtual agents. Read More
Travel Tech Flashback: What made headlines in 2022?
News / Technology
Travel Tech Flashback: What made headlines in 2022?
By Linda Fox | September 2, 2025
The travel industry bounced back in 2022, but war in Ukraine caused further uncertainty early in the year. Read More
PhocusWire's weekly travel tech news briefs: Casago, GuideGeek, Booking.com and more...
News / Technology
PhocusWire's weekly travel tech news briefs: Casago, GuideGeek, Booking.com and more...
By PhocusWire | August 1, 2025
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
PhocusWire's weekly travel tech news briefs: Fora, Amex GBT, Expedia Group and more...
News
PhocusWire's weekly travel tech news briefs: Fora, Amex GBT, Expedia Group and more...
By PhocusWire | July 18, 2025
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
Travel AI is fragile—can adversarial training fix that?
Opinion / Technology
Travel AI is fragile—can adversarial training fix that?
By Timothy O'Neil-Dunne - T2Impact | June 27, 2025
Timothy O'Neil-Dunne, principal of tech consultancy T2Impact, delves into the challenges of integrating AI with legacy infrastructures. Read More
Virgin Australia partners with HTS Stays to offer hotel booking portal
News / Online
Virgin Australia partners with HTS Stays to offer hotel booking portal
By Abby Crotty | June 12, 2025
Virgin Australia is the first HTS Stays partnership to launch, offering a hotel booking portal for travelers. Read More
Hopper partners with Lloyds to launch travel booking portal
News / Online
Hopper partners with Lloyds to launch travel booking portal
By Abby Crotty | May 28, 2025
With the launch, Lloyds became the first U.K. bank to offer a travel booking service for its consumers. Read More
PhocusWire's weekly travel tech news briefs: Sabre, Amadeus, Google, Etihad and more...
News / Technology
PhocusWire's weekly travel tech news briefs: Sabre, Amadeus, Google, Etihad and more...
By PhocusWire | May 2, 2025
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
PhocusWire's weekly travel tech news briefs: Airbnb, Hopper, Amex and more...
News / Technology
PhocusWire's weekly travel tech news briefs: Airbnb, Hopper, Amex and more...
By PhocusWire | April 25, 2025
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
Hotels saw average booking value increase through direct channels in '24
News / Distribution
Hotels saw average booking value increase through direct channels in '24
By Linda Fox | January 22, 2025
Hotels continue to broaden their distribution mix with new B2B and B2C partners entering the rankings of top booking sources in SiteMinder's annual trends report. Read More
Kayak's Steve Hafner on strategies for weighing opportunity and risk
News / Online
Kayak's Steve Hafner on strategies for weighing opportunity and risk
By Morgan Hines | December 19, 2024
The Kayak co-founder gambles in his own life but is a bit more careful with business decisions, as he explained on Center Stage at The Phocuswright Conference.  Read More
Acai Travel helps Hopper boost customer service with AI tools
News / Startups
Acai Travel helps Hopper boost customer service with AI tools
By Linda Fox | November 20, 2024
Hopper is the latest partner for Acai Travel, a PhocusWire Hot 25 Travel Startup for 2024 that is using AI to improve internal operations for travel companies. Read More