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News
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Technology
HTS adds AI-powered support tool for travel sellers
By Morgan Hines
|
October 1, 2025
HTS Assist is meant to offer end-to-end autonomous customer support through voice and chat communications.
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Opinion
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Online
How travel giants, banks are rewriting the rules of customer loyalty
By Mario Gavira
|
September 16, 2025
Travel companies are transforming into financial services platforms, banks are morphing into travel agencies and loyalty programs are becoming sophisticated investment vehicles.
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News
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Technology
PhocusWire's weekly travel tech news briefs: TravelPerk, Amadeus, Boatscribe, Ryanair and more...
By PhocusWire
|
September 12, 2025
Keep up with all the latest people, partner and product news from around the global travel industry.
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News
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Online
Looking ahead: United States online travel agencies bet on loyalty, AI and B2B
By Phocuswright Research
|
September 2, 2025
The road ahead is defined by three themes: loyalty, B2B expansion and the rise of virtual agents.
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News
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Technology
Travel Tech Flashback: What made headlines in 2022?
By Linda Fox
|
September 2, 2025
The travel industry bounced back in 2022, but war in Ukraine caused further uncertainty early in the year.
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News
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Technology
PhocusWire's weekly travel tech news briefs: Casago, GuideGeek, Booking.com and more...
By PhocusWire
|
August 1, 2025
Keep up with all the latest people, partner and product news from around the global travel industry.
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News
PhocusWire's weekly travel tech news briefs: Fora, Amex GBT, Expedia Group and more...
By PhocusWire
|
July 18, 2025
Keep up with all the latest people, partner and product news from around the global travel industry.
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Opinion
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Technology
Travel AI is fragile—can adversarial training fix that?
By Timothy O'Neil-Dunne - T2Impact
|
June 27, 2025
Timothy O'Neil-Dunne, principal of tech consultancy T2Impact, delves into the challenges of integrating AI with legacy infrastructures.
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News
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Online
Virgin Australia partners with HTS Stays to offer hotel booking portal
By Abby Crotty
|
June 12, 2025
Virgin Australia is the first HTS Stays partnership to launch, offering a hotel booking portal for travelers.
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News
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Online
Hopper partners with Lloyds to launch travel booking portal
By Abby Crotty
|
May 28, 2025
With the launch, Lloyds became the first U.K. bank to offer a travel booking service for its consumers.
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News
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Technology
PhocusWire's weekly travel tech news briefs: Sabre, Amadeus, Google, Etihad and more...
By PhocusWire
|
May 2, 2025
Keep up with all the latest people, partner and product news from around the global travel industry.
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News
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Technology
PhocusWire's weekly travel tech news briefs: Airbnb, Hopper, Amex and more...
By PhocusWire
|
April 25, 2025
Keep up with all the latest people, partner and product news from around the global travel industry.
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News
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Distribution
Hotels saw average booking value increase through direct channels in '24
By Linda Fox
|
January 22, 2025
Hotels continue to broaden their distribution mix with new B2B and B2C partners entering the rankings of top booking sources in SiteMinder's annual trends report.
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News
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Online
Kayak's Steve Hafner on strategies for weighing opportunity and risk
By Morgan Hines
|
December 19, 2024
The Kayak co-founder gambles in his own life but is a bit more careful with business decisions, as he explained on Center Stage at The Phocuswright Conference.
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News
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Startups
Acai Travel helps Hopper boost customer service with AI tools
By Linda Fox
|
November 20, 2024
Hopper is the latest partner for Acai Travel, a PhocusWire Hot 25 Travel Startup for 2024 that is using AI to improve internal operations for travel companies.
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Expedia to offer hotel bookings through Meta's Muse AI agent
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Booking Holdings-backed Lola unveils membership model for AI travel and experiences assistant
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Booking anxiety is changing consumer behavior—and creating an opportunity for travel platforms
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OpenAI chairman tells travel industry: Do not restrain your AI agents
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How leading travel companies are strengthening margins in 2026
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Princess Cruises launches ChatGPT app in partnership with Mobi
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Booking Holdings-backed Lola unveils membership model for AI travel and experiences assistant
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Dextr AI secures $6.7M for agentic hospitality platform
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HyperGuest lands $25M investment, plans international growth
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What new research reveals about how travelers use AI to plan trips
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