alt="hilton-nassetta-wapo-interview"  title="hilton-nassetta-wapo-interview"
News / Online
Hilton’s Nassetta: 3 to 4 years for recovery, but “no less optimistic” about travel
By Mitra Sorrells | May 20, 2020
Hilton CEO Chris Nassetta says the company is seeing occupancy grow in some regions, but the economic impact of COVID-19 will make recovery a multi-year affair. Read More
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News / Distribution
Hilton turns profit in Q1 2020 despite coronavirus
By Jill Menze | May 7, 2020
Hilton turned a profit to the tune of $18 million in the first quarter of 2020 - down from $159 million for the same period in 2019 - despite the threat of the coronavirus. Read More
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News / Online
The new guest-centric look of loyalty for hotels
By Mitra Sorrells | February 24, 2020
Hospitality companies both large and small are revamping their loyalty programs to focus on serving the needs of their guests. Read More
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News / Technology
Inside the travel startup accelerator building sustainability tech for Asia Pacific
By Mitra Sorrells | January 6, 2020
Travel Lab Asia is an initiative of ADB Ventures, PATA and Plug and Play to spur clean technology innovation in the hospitality sector in Asia Pacific. Read More
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News / Online
Hilton CEO: It's "not a competition" in travel industry to address climate change
By Jill Menze | October 14, 2019
Speaking at the World Travel and Tourism Council's Climate & Environment Action Forum, the Hilton boss said the industry must work together to have a positive impact on the environment. Read More
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Opinion / Online
What’s good for millennial travelers is good for all generations
By Matt Walker - LikeWhere | September 18, 2019
The soft boundary lines have come in this not-so-exact science of generation naming and these parameters no longer circumscribe the soundest foundation on which to base travel's marketing efforts.  Read More
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News / Technology
Uber and Lyft are dominating business travel expense claims
By Linda Fox | August 1, 2019
The suppliers that top business travel expense claims include Uber, Starbucks and Lyft according to Certify. Read More
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News / Distribution
Hilton focuses on engaging "lower level" loyalty program members
By Linda Fox | July 29, 2019
Hilton says its loyalty program Honors has some 94 million members, an increase of more than 20% compared to Q2 2018. Read More
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News / Distribution
Rate parity issues continue to challenge hotels in key markets
By Linda Fox | March 25, 2019
OTA Insight's Annual Hotel Parity Review shows independent hotels and local chains are more likely to suffer losses from rate parity issues. Read More
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News / Online
Highly connected hotel industry continues to be vulnerable to cyber attacks
By Linda Fox | March 20, 2019
Fraud in travel is on the up, according to a number of recently released reports from experts in the field. Read More
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News / Technology
Hotel experts warn data should not just be considered a "hobby"
By Linda Fox | March 14, 2019
Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More
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News / Online
Airlines, cruise lines see big gains in WeChat engagement
By Mitra Sorrells | February 28, 2019
According to a report from Dragon Trail Interactive, the top 10 airlines and cruise lines saw significant increases in WeChat activity in 2018. Read More
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News / Distribution
Hilton maintains focus on direct relationships as growth outstrips agency channel
By Linda Fox | February 14, 2019
Hilton boosted its loyalty program by 14 million members in 2018 and continues to focus on direct relationships. Read More
 alt="Marriott and Expedia's battle over commissions could trigger industry-wide overhaul"  title="Marriott and Expedia's battle over commissions could trigger industry-wide overhaul"
News / Distribution
Marriott and Expedia's battle over commissions could trigger industry-wide overhaul
By Linda Fox | January 8, 2019
Expedia and Marriott are said to be near agreement on fee negotiations, other large hotel players are likely to follow suit. Read More
 alt="VIDEO: Hilton on loyalty, millennials and digital marketing"  title="VIDEO: Hilton on loyalty, millennials and digital marketing"
News / Distribution
VIDEO: Hilton on loyalty, millennials and digital marketing
By Mitra Sorrells | November 16, 2018
With experience at Microsoft, Capital One and Uber, Kellyn Smith Kenny joined Hilton in January as the hospitality brand’s senior vice president and chief marketing officer, overseeing strategy for its... Read More