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News / Technology

OpenAI’s “Operator” and its impact on travel search and marketing

By Morgan Hines | February 3, 2025

OpenAI's new Operator agent shows how an autonomous agent could work — and raises questions about travel marketing's future. Read More

News / Online

Travel marketing experts on Google's dominance in the face of AI

By Morgan Hines | January 16, 2025

Technology including artificial intelligence, new players and other innovations are shaking up travel marketing. Read More

News / Online

U.K. regulator to investigate Google’s search dominance

By Morgan Hines | January 14, 2025

The organization will look into how Google’s position is impacting businesses such as advertisers, the media and alternate search engines and also the effect on consumers. Read More

News

Google cloud enables AI conversations for drivers on what's nearby

By Linda Fox | January 13, 2025

The in-car artificial intelligence assistant draws on information from Google Maps to provide conversational responses to drivers. Read More

Opinion / Online

Why AI agents will supercharge, not bypass, OTAs

By Mario Gavira | January 6, 2025

Mario Gavira discusses how established online travel intermediaries could thrive in the era of agentic AI as they leverage the tech foundations and financial models they have spent years developing. Read More

News / Online

Phocuswright analysts share their travel predictions for 2025

By Morgan Hines | January 2, 2025

AI agents, luxury travel, developments in APAC, short-term rentals, digital ID and eVTOLS are some of the topics Phocuswright analysts are watching for 2025. Read More

News / Technology

Travel industry leaders' predictions for 2025

By Morgan Hines | January 2, 2025

Executives from Travelport, Klook, Cloudbeds, Spotnana, Mews and more share their predictions for the year ahead, including their takes on artificial intelligence, search, funding and more. Read More

News / Online

Kayak's Steve Hafner on strategies for weighing opportunity and risk

By Morgan Hines | December 19, 2024

The Kayak co-founder gambles in his own life but is a bit more careful with business decisions, as he explained on Center Stage at The Phocuswright Conference. Read More

News / Online

Travel's movers, shakers and newsmakers in 2024

By PhocusWire | December 18, 2024

These are the trends and topics in travel that have made headlines in 2024 and that we expect to hear more about in 2025. Read More

News / Technology

Travel industry collaboration needed to reduce friction

By Morgan Hines | December 16, 2024

For the travel industry as a whole, removing friction and leaving customers satisfied is the real goal, according to Decius Valmorbida, president of travel at Amadeus. Read More

News / Online

AI, algorithms and Uber's potential acquisitions: PhocusWire's top opinion stories of 2024

By PhocusWire | December 13, 2024

This year's most popular op-eds were heavy on AI and also covered algorithms, the possible acquisition of Expedia and major incidences like the CrowdStrike outage. Read More

News / Distribution

Sabre CEO Kurt Ekert talks intermediary opportunity and company growth

By Mark Frary | December 12, 2024

Sabre CEO and president Kurt Ekert doesn't believe AI is a threat to the global distribution system and can't see the demise of traditional airline distribution any time soon. Read More

Opinion / Technology

AI agents and the future of online travel agencies

By Christian Watts - Magpie | December 9, 2024

OTAs are the platform play of the travel industry but how will they adapt as AI agents — who aren't influenced by marketing messages and slick site designs — become the norm? Read More

News / Online

Travel experiences platform KKday plots expansion following $70M injection

By Mileva Sapic | December 4, 2024

KKday plans to enhance its market position, invest in artificial intelligence and deepen its presence across the Asia-Pacific region with its latest investment. Read More

News / Technology

Air France-KLM partners with Google Cloud to boost data capabilities

By Linda Fox | December 4, 2024

The partnership also enables Air France-KLM to take advantage of Google Cloud generative AI expertise as the airlines build a “common, joint and unique data lakehouse.” Read More

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