Front Office


OpenJaw on AI, chatbots and measuring success
OpenJaw on AI, chatbots and measuring success
By PhocusWire | May 31, 2018
Chatbots, artificial intelligence and machine learning are three of the buzz trends of the last year or two in the travel industry. Read More
From Our Partners | Technology
Trekksoft buys DigiTickets attraction ticket system
Trekksoft buys DigiTickets attraction ticket system
By Kevin May | May 21, 2018
DigiTickets is now part of the Trekksoft family following an acquisition of the U.K.-based attraction and event ticketing platform. Read More
News | Technology
Travelport up in revenue but Flight Centre exit hits other metrics
Travelport up in revenue but Flight Centre exit hits other metrics
By Kevin May | May 3, 2018
Travelport saw its revenues increase to $678 million in the first quarter of 2018 but the loss of its large Flight Centre account has hit profits to the tune of 9%. Read More
News | Distribution
Sabre posts record revenue for 2017 despite slowing growth
Sabre posts record revenue for 2017 despite slowing growth
By Kevin May | February 14, 2018
Sabre saw revenues hit more than $3.5 billion during 2017, in what the company claims was a "transformational year" for the business. Read More
News | Distribution
Roommatik facial recognition hotel kiosk
Roommatik tests facial recognition to streamline hotel check-in
By Mitra Sorrells | January 26, 2018
Facial recognition technology is going mainstream - Apple added it to its iPhone X, MasterCard is using it to verify mobile payments, conferences are adopting it to expedite registration and travel... Read More
News | Technology
Video: Don't believe the hype of digital assistants - embrace it
Video: Don't believe the hype of digital assistants - embrace it
By Kevin May | January 10, 2018
The emergence of digital assistants in the past few years has excited many people in the travel brands. Read More
News | Technology
PhocusWire Forecast 2018: Our view on Technology
PhocusWire Forecast 2018: Our view on Technology
By PhocusWire | December 20, 2017
The problem with technology as a term in the travel industry is that it’s now so ubiquitous that it becomes difficult to single out what developments are the most important for 2018. Read More
Opinion | Technology
PhocusWire Forecast 2018: Gordon Wilson of Travelport has five trends to follow
PhocusWire Forecast 2018: Gordon Wilson of Travelport has five trends to follow
By Gordon Wilson - Travelport | December 15, 2017
As is customary at this time of the year, we turn out minds, strategy and expectations to what we might expect to happen over the course of the next 12 months. Read More
Opinion | Distribution
Hotels should "adjust the model" in Airbnb battle
Hotels should "adjust the model" in Airbnb battle
By Jill Menze | December 7, 2017
"Airbnb is coming for our kids," hospitality and nightclub legend Ian Schrager has cautioned the industry in a major speech this week. Read More
News | Online
One job in hospitality that technology cannot replace
One job in hospitality that technology cannot replace
By Jeri Clausing - Travel Weekly | December 3, 2017
Even with the most advanced technology, there's still one role no good luxury or upscale hotel can do without: its concierge. Read More
News | Technology
amadeus-report
In The Big Chair - Luis Maroto of Amadeus
By Kevin May | November 27, 2017
Almost 20 years - the last six as global leader - have seen the former-Bertelsmann exec push the company into new areas and list on the public markets. He tells Kevin May how the company views the... Read More
Interview | Distribution
PhocuswrightThe Phocuswright ConferencePhocuswright EuropeBattlegroundTTEWeb In TravelInntopiaRetail TravelHotel Investment