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HRS adds Facebook application with heatmap to plot friends' check-ins

By Linda Fox | November 15, 2012

Next time you're hitting the road for a conference or exhibition here's a quirky Facebook application which helps users see where everyone has stayed Read More

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App lets hotel owners add TripAdvisor reviews to their Facebook pages

By Sean O'Neil | November 14, 2012

Today the user-reviews giant unveils The TripAdvisor App for Facebook, a way for hotel owners to pad their Facebook Pages with reviews, ratings, and other content. Read More

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RFID wristbands are so last year - social media-loving hotel connects fingerprints to Facebook

By Kevin May | November 9, 2012

The Ushuaia Ibiza Beach Hotel certainly made the industry sit and listen for a bit when it launched a project in 2011 to allow its clubbing-crazed guests to interact with Facebook via RFID wristbands. Read More

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Rihanna previews her flirtatious, adventurous campaign for Visit Barbados

By Nick Vivion | November 7, 2012

The Barbados Tourism Authority took up a new look this past year, partnering with one of the island's most well-known exports: pop superstar Rihanna. Read More

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Where are you on the Social Media Maturity scale?

By Viewpoints | November 7, 2012

In the old days, it was easy to understand the customer experience. You had your manager or salespeople walk around. You asked or incentivized your customers to complete comment cards or surveys. Read More

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What do Global Brand Pages on Facebook mean to travel? [Hint: quite a lot]

By Viewpoints | November 5, 2012

Whenever Facebook launches an update to its site it generally affects A LOT of people. One billion people, in fact. Read More

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Activities, social graph and the weather combined in new Facebook service

By Kevin May | October 29, 2012

Interesting fusion of attractions, weather information and social media put together in the UK, aimed at making it easier to discover new things to do whilst keeping an eye on the dreaded British... Read More

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Alitalia wanted to enjoy its biggest promotion ever, found itself on the end of a Facebook calamity

By Kevin May | October 29, 2012

Such good intentions from Italian carrier Alitalia when launching what it now says would've been its most wide-ranging promo ever - but ended up licking its wounds following technical issues with a... Read More

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In a rare departure, airlines trump other companies in customer service via Facebook [INFOGRAPHIC]

By Sean O'Neil | October 23, 2012

An analysis finds that airlines addressed 69% of customer comments on airline Facebook pages, a higher rate than for any other industry sector. Read More

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Friends and family most influential for hotel, TripAdvisor catches up but apparently social media nowhere

By Kevin May | October 22, 2012

Hotel guests still rely heavily on recommendations from friends and family, but the impact of social media channels such as Facebook and Twitter is negligible. Read More

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Lowcostholidays scores a social media coup, while Thomas Cook scrambles to respond

By Sean O'Neil | October 17, 2012

Going viral on the Internet today is an amusing story in which Lowcostholidays stuck a little dagger in Thomas Cook UK and earned a lot of goodwill. Read More

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From operations to compensation: How social media is changing hospitality

By Viewpoints | October 17, 2012

With the advent of smart phones and social media, we are seeing another major shift in hotel-guest relations so big that even compensation packages are being built around the ability of hotels to adapt. Read More

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Airports plan social media spending boost [INFOGRAPHIC]

By Linda Fox | October 17, 2012

Following on from its studies into airlines' social media activity, Simpliflying has produced some research on airports and their plans for investment in the channel Read More

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Is this how Facebook fan pages work - beg then hurl abuse to get likes?

By Kevin May | October 15, 2012

Twitter and the comment sections of websites are well known for their so-called trolls - a not-so-cute term for those that use a public forum to attack or berate individuals or organisations. Read More

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As the Asian tech powerhouse continues to grow, can offline travel agents compete?

By Siew Hoon Yeoh | October 14, 2012

While air passenger volumes have started moderating in the second half of the year, Asia’s still the best place to be at right now when it comes to growth compared to the rest of the world. Read More

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