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News
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Technology
What airlines wish they had in the disruption toolkit
By Linda Fox
|
September 30, 2024
Airline executives want self-service apps for passengers during a disruption as well as decision making support systems but they also want more support from the top and joined-up thinking.
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News
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Online
Listening, watching on TikTok essential for travel marketing success
By Morgan Hines
|
September 27, 2024
As TikTok has grown in popularity in recent years, brands have been figuring out how best to engage with their target audiences through the app. For travel brands new to TikTok, the best place to...
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News
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Online
Tourist fees are becoming more common, but can they really help combat overtourism?
By Morgan Hines
|
September 26, 2024
Whether these fees on their own are making even a slight difference as the world seeks to address crowding and sustainability with travel continuing to boom is a point of contention among experts.
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Opinion
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Technology
AI and travel: Are we there yet?
By Timothy O'Neil-Dunne - T2Impact
|
September 25, 2024
Timothy O'Neil-Dunne discusses why the travel industry shouldn't be over-reliant on artificial intelligence just yet.
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News
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Technology
Q&A: Amadeus CTO on tech priorities, cloud and generative AI
By Linda Fox
|
September 24, 2024
PhocusWire talks to Sylvain Roy, CTO of Amadeus, about prioritizing technology projects and implementing generative AI internally and externally.
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News
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Online
Norwegian airline and Strawberry hotels create shared loyalty currency
By Mitra Sorrells
|
September 23, 2024
The two brands have created a joint venture – Spenn – that will offer a common loyalty currency with no exchange fees and, eventually, a wide range of partners that provide earning and redemption offers...
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News
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Online
Chesky on Airbnb's future in travel and beyond
By Morgan Hines
|
September 20, 2024
Chesky referenced Apple and Amazon’s trajectory - what if Apple never launched the iPod, or Amazon never sold more than books? - to explain why he believes Airbnb should offer much more than a place to...
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News
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Online
Marriott CEO on shifting loyalty from transactional to emotional
By Morgan Hines
|
September 19, 2024
Hotel loyalty programs have traditionally been focused on room nights as the primary redemption offering, but Marriott CEO Anthony Capuano believes Bonvoy can go far beyond traditional expectations.
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News
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Startups
“Founder mode” or "manager mode"? Travel execs weigh in on leadership styles
By Morgan Hines
|
September 18, 2024
Travel leaders share their take on recent comments from Airbnb CEO Brian Chesky about the management style he believes is most effective.
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Opinion
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Online
The dream of a travel one-stop-shop: what comes next?
By Gulce Karsli Rozenveld - Oojo
|
September 17, 2024
CEO of Oojo, Gulce Karsli Rozenveld, discusses the dream of an all-in-one travel platform and all of its possibilities.
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News
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Technology
Unpacking airline disruption challenges - data, communication, personalization
By Linda Fox
|
September 16, 2024
With the global IT outage in July and a summer of strikes fresh on their minds, airline executives discussed how disruptions are managed, the importance of data and informing passengers at the...
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Interview
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Technology
CEO Spotlight: Jeff Kim of Yanolja Cloud
By Mitra Sorrells
|
September 13, 2024
Yanolja Cloud is the hotel tech arm of Yanolja, a leading travel app in South Korea, and provides hotel management software, booking engines, inventory distribution systems and more, with operations in...
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News
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Online
Airbnb quietly reopens platform to new Experience listings
By Morgan Hines
|
September 11, 2024
After saying last month that it would accept submission of new Experiences beginning next year, Airbnb quietly reopened to new listings on Tuesday.
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News
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Online
Google fined €2.4B after losing appeal in EU antitrust shopping case
By Morgan Hines
|
September 10, 2024
The fine, initially announced in 2017 and then appealed by Google, is being imposed against the internet giant for abusing its “dominant position” in a number of online search markets as it favored its...
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News
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Online
Booking Holdings' new CFO expects connected trip "is really there" in 3 to 5 years
By Morgan Hines
|
September 10, 2024
Ewout Steenbergen, chief financial officer at Bookings Holdings since March, called out the company's work in alternative accommodations and artificial intelligence and strong demand in Asia as key...
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Startup Stage: Aiva wants to help hotels turn guest insights into revenue
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Where are they now? Checking in with the Hot 25 Travel Startups for 2026
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