Artificial Intelligence

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Claude, Gemini, Perplexity and other solutions and how they are being used across the travel industry.

Gen AI is transforming the travel industry by enabling new levels of automation, personalization and decision-making. From AI-powered chat interfaces to dynamic content creation and predictive analytics, PhocusWire explores the growing influence of generative and agentic AI in travel—and what it means for suppliers, intermediaries, and travelers alike.

How AI tools are reshaping travel and tourism operations

Our coverage tracks how travel companies are implementing AI across customer service, marketing, product development, and internal workflows. Whether it's conversational commerce, itinerary generation, or fraud detection, generative AI is unlocking new operational efficiencies and guest experiences throughout the industry.

Interview / Startups

Hot 25 Travel Startups for 2025: Trustd.ai

By PhocusWire | November 11, 2024

Trustd.ai has developed a customizable AI platform designed to tackle the trust and safety challenges within the Short Term Rental (STR) sector. Read More

Interview / Startups

Hot 25 Travel Startups for 2025: ZentrumHub

By PhocusWire | November 11, 2024

ZentrumHub is a travel technology platform that helps OTAs connect with suppliers globally through a universal API connection. Read More

News / Startups

Presenting the Hot 25 Travel Startups for 2025

By PhocusWire | November 11, 2024

PhocusWire presents the Hot 25 Travel Startups for 2025 - our annual list of new companies in travel, tourism and hospitality we believe will make a mark on the industry in the coming months and years. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Sabre, Amex GBT, BlaBlaCar and more

By PhocusWire | November 8, 2024

Keep up with all the latest people, product and partner news from around the global travel industry in PhocusWire's weekly roundup. Read More

News / Online

Airbnb’s Icons, group travel features have contributed to 1.7 million new profiles since May

By Morgan Hines | November 7, 2024

Airbnb saw $3.7 billion in revenue in Q3 this year, a 10% increase compared to Q3 2023, while adjusted EBITDA was up 7% year-over-year to $2 billion. Read More

News / Online

Expedia Group B2B revenue jumps 18% in Q3, far outpacing B2C

By Mitra Sorrells | November 7, 2024

Total revenue in the quarter was up 3% year over year to $4.1 billion, but along with strength in the B2B business the company noted an acceleration in B2C bookings and a return to growth for Vrbo. Read More

Event / Technology

A triad approach for travel tech modernization

November 7, 2024

This webinar, produced by PhocusWire and Encora, will deliver valuable insights on the critical role of data governance — not as a one-time goal but as an ongoing process that ensures your solutions... On Demand

News / Startups

Acai Travel secures $4M for AI efficiency tools for agents

By Linda Fox | November 7, 2024

The funding will further the startups’ ambition to build an operating system to drive efficiency in travel operations and enhance the traveler experience. Read More

From Our Partners / Startups

How startups, entrepreneurs and investors can avoid a genAI car crash

By Chris Hemmeter, Thayer Investment Partners | November 7, 2024

In the first of a series of posts, Chris Hemmeter from Thayer Investment Partners outlines his perspective on the investment landscape and offers advice for startups making their way through today’s... Read More

News / Online

Viator’s revenue surpasses brand Tripadvisor for first time in Q3

By Mitra Sorrells | November 6, 2024

In the third quarter of this year experiences revenue grew 10% year over year accounted for 51% of Tripadvisor’s total revenue. Read More

News / Technology

Is the travel industry ready for its technology “leapfrog” moment?

By Matthew Parsons | November 6, 2024

New players entering travel and tourism are looking to benefit from technology platforms borne out of recent digital acceleration and platforms that have been further enhanced by recent developments in... Read More

Opinion / Online

How AI-powered search might impact travel discovery

By Christian Watts - Magpie | November 5, 2024

As search dynamics evolve with the growth of generative AI-powered platforms, what should travel companies be thinking about and what steps can they take for future success? Read More