Analytics

News / Online

Q&A: Doug Lansky on "unbalanced" tourism and tech's role in destination management

By Mitra Sorrells | September 17, 2019

Author and speaker Doug Lansky says a digital infrastructure will enable destinations to manage visitor volume and timing. Read More

News / Online

TripAdvisor shares fake review data in new “Transparency Report”

By Mitra Sorrells | September 16, 2019

TripAdvisor has created its first "Review Transparency Report" detailing its processes and rate of fraud detection. Read More

From Our Partners / Technology

VIDEO: Infare on the importance of data and intelligence for airlines

By PhocusWire | September 16, 2019

Airlines sit on piles of data, perhaps more than any other element within the travel, tourism and hospitality industry. Read More

News / Technology

VIDEO: SITA on aviation's massive task to connect the digital dots

By Kevin May | September 9, 2019

PhocusWire spoke to SITA CEO Barbara Dalibard about the "digitalization" of passengers and both the opportunities and challenges facing the entire sector. Read More

News / Online

Destination marketing, part 1: The evolving - and expanding - role of DMOs

By Mitra Sorrells | September 9, 2019

We begin our month-long look at destination marketing with analysis of how the role of DMOs has grown over the years. Read More

Glassbox op ed customer experience in aviation

Opinion / Online

Tackling aviation's top customer experience issues through data

By Francesca Pezzoli - Glassbox Digital | September 4, 2019

Data and digital tools are the basis of a positive customer experience in the airline industry. Read More

News / Technology

OYO acquires data shop Danamica to help drive dynamic pricing in rentals

By Linda Fox | September 3, 2019

OYO is seeking to refine its dynamic pricing capabilities for vacation rentals through the acquisition of Danamica. Read More

News / Technology

How smart tourism developments in Thailand can help attract visitors

By Linda Fox | September 2, 2019

Investment in infrastructure - especially tech-led - is needed for Thailand to keep maintaining its current tourism growth trajectory. Read More

Opinion / Technology

How predictive analytics is helping airlines see through the clouds

By Benjamin Cany - Amadeus | August 30, 2019

With so many business, sports and cultural events happening around the world, airlines have traditionally found it challenging to keep up with local events. Read More

Opinion / Technology

Are you really doing data-driven marketing or do you just think you are?

By Volkan Çağsal - Adphorus | August 28, 2019

By definition, data-driven marketing is the strategy of gathering and analyzing audience insights for optimal and targeted media buying and creative messaging. Read More

Interview / Startups

STARTUP STAGE: Saba Hospitality builds tools to maximize guest and hotel staff engagement

By Mitra Sorrells | August 12, 2019

Saba Hospitality is building solutions for the hospitality industry using artificial intelligence and scalable chatbot technology. Read More

News / Online

TripActions takes on legacy TMCs with new consultancy services

By Mitra Sorrells | August 4, 2019

TripActions is expanding its suite of enterprise solutions with the launch of TripActions Consulting. Read More

News / Online

Cendyn adds revenue management tools with acquisition of Rainmaker

By Mitra Sorrells | August 1, 2019

Cendyn, a provider of CRM and sales platforms for the hospitality industry, has acquired the Rainmaker Group, a revenue and profit optimization platform for hotels, resorts and casinos. Read More

Amadeus TravelClick alternative accommodation data

News / Technology

TravelClick claims first-of-its-kind alternative accommodations tool

By Mitra Sorrells | July 22, 2019

TravelClick, an Amadeus company, has created a data tool providing supply, demand and rate information for 27 million alternative accommodations worldwide. Read More

News / Technology

My Method... Pegasus/Travel Tripper on using predictive analytics to find corporate business

By Alexander Ryll and Dean Ismael | July 4, 2019

Phocuswire asked Alexander Ryll and Dean Ismael of Pegasus/Travel Tripper to explain the thinking behind the geoanalytics platform as well as the benefits it brings to hotels. Read More

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