Analytics

The similarities - and differences - of the early days of SaaS and GenAI

Opinion / Technology

By Arden Agopyan - HotelRunner | October 10, 2024

The founder of HotelRunner explains why differentiation and problem-solving are key in an investment landscape where there is an over-supply of GenAI startups, not unlike SaaS more than a decade... Read More

Opinion / Technology

The future of hospitality lies in the perfect balance between data and service

By Alan Young - Infor | October 3, 2024

Hospitality businesses need to walk a line between the use of data analytics to inform decisions and providing good service to guests. Read More

News / Technology

RentalReady launches fully autonomous AI agent for STRs

By Mileva Sapic | October 2, 2024

RentalReady's AI agent, Maia, will handle guest communication and assist with upselling, reviews, tasks and revenue management. Read More

News / Technology

Cendyn builds out platform with acquisition of Knowland

By Linda Fox | October 1, 2024

Cendyn said the pairing of Knowland's meeting and event data with its own sales CRM, proposals and Grouprev technologies will enable hotels to drive group bookings from a single solution. Read More

News / Technology

What airlines wish they had in the disruption toolkit

By Linda Fox | September 30, 2024

Airline executives want self-service apps for passengers during a disruption as well as decision making support systems but they also want more support from the top and joined-up thinking. Read More

News / Online

The travel labor shortage should be over, so why are we still worried?

By PhocusWright Research | September 25, 2024

Phocuswright research has found that the hospitality industry is facing staffing challenges due to low pay, long hours, lack of remote work and declining interest. Read More

Opinion / Technology

AI and travel: Are we there yet?

By Timothy O'Neil-Dunne - T2Impact | September 25, 2024

Timothy O'Neil-Dunne discusses why the travel industry shouldn't be over-reliant on artificial intelligence just yet. Read More

News / Technology

SiteMinder sees platform evolution in revenue management

By Linda Fox | September 17, 2024

The company is launching its revenue management technology Dynamic Revenue Plus in Australia and New Zealand and plans to offer the technology globally next year. Read More

From Our Partners / Online

Five things travel marketers get wrong

By Cathy Walsh | September 9, 2024

Marketing teams should review channel performance monthly and ensure that tactics are in service to an overarching strategy. And that strategy should be evaluated regularly to ensure it includes best... Read More

News / Startups

Lufthansa seeks startup partnerships, spins out Cosmos platform

By Linda Fox | August 30, 2024

The hub has unveiled “Startup Gate,” a venture clienting platform to connect Lufthansa Group with startups, as part of a strategy to double down on partnerships. Read More

Opinion / Online

Cookieless is toast: What can travel marketers do to stay ahead?

By Kurt Weinsheimer - Sojern | August 30, 2024

Kurt Weinsheimer, chief product officer at Sojern, shares what's next for the travel industry following Google's decision not to phase out third-party cookies on its browser. Read More

Interview / Technology

CEO Spotlight: David Woolenberg of Duetto

By Mitra Sorrells | August 21, 2024

Duetto provides a suite of cloud applications for more than 6,000 hotels to help them increase efficiency, revenue, and profitability. David Woolenberg has been Duetto's CEO since January 2020. Read More

Opinion / Online

Keeping the "Human in the Loop" in travel

By Klaus Kohlmayr - IDeaS | August 14, 2024

Chief evangelist and development officer at IDeaS, Klaus Kohlmayr, shares his thoughts on AI and its impact on humans. Read More

Opinion / Online

Airlines must protect their customers from cyber fraud - or face new consequences

By Israel Mazin - Memcyco | August 13, 2024

Memcyco CEO Israel Mazin shares the importance of cyber fraud awareness to avoid consequences. Read More

News / Technology

Priorities, challenges and next steps for Lufthansa Innovation Hub

By Linda Fox | August 13, 2024

Travel startups including Squake, Navit, Swifty and Uptrip have come out of the Lufthansa Innovation Hub. Now, at 10 years old, the corporate venture unit is looking at how it scales further, does more... Read More

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