Lufthansa

Interview / Online

Phocuswright Europe 2020 preview: Out of Office with... Christine Wang

By PhocusWire | September 10, 2020

In a series of interviews with executives participating in the online event in September, PhocusWire finds out what they have learned from the COVID-19 crisis. Read More

News / Technology

Airlines can address other passenger frustrations as they work to rebuild confidence

By Linda Fox | September 8, 2020

Data analyzed by Lufthansa Innovation Hub's TNMT platform identifies major issues in the passenger experience. Read More

News / Technology

Touchless tech: Airports and airlines take steady steps to restore confidence in flying

By Linda Fox | August 4, 2020

Continuing our series on the new normal in the travel experience, PhocusWire looks at touchless tech initiatives in aviation. Read More

Opinion / Distribution

Is NDC going to survive COVID-19? One airline group gives an unequivocal “Yes!”

By Philippe Der Arslanian - Answair | July 27, 2020

Resources have been slashed, investments cut, strategic programs paused and, more than ever, executive focus has zeroed in on any new project to scrutinize its rate‐of‐return. So where does that leave... Read More

News / Distribution

Q&A: Sabre on equitable deals in airline distribution

By Linda Fox | July 6, 2020

Sabre executive vice president Wade Jones discusses what he believes constitutes a fair distribution deal with airlines. Read More

News / Distribution

Lufthansa Group airlines to be removed from Sabre as pair fail to reach distribution agreement

By Linda Fox | May 14, 2020

Lufthansa and Sabre have been wrangling over distribution costs since 2015 - now the group's airlines are to be removed from the latter's global distribution system. Read More

News / Distribution

Are the tech giants coming for airlines?

By Linda Fox | May 4, 2020

Data giants such as credit card companies have stayed away from airlines; post-coronavirus travel might change that. Read More

News / Distribution

Travel value chain under scrutiny as airlines get bailouts and intermediaries plead for help

By Linda Fox | March 26, 2020

IATA's mention of the value chain has faced significant criticism in the past week from some areas of the intermediary community, seemingly for acting in isolation. They believe the industry is in this... Read More

News / Technology

Keeping communication channels open is critical for airlines during a crisis

By Linda Fox | March 23, 2020

15below CEO Nicholas Key discusses the role technology is playing in real-time communications with passengers, lessons learned from previous experiences and the need to meet customer expectations... Read More

hopper-lufthansa-innovation-hub-sustainability

News / Distribution

Talk is cheap as report finds travelers lukewarm on sustainable travel action

By Linda Fox | February 20, 2020

A study by Lufthansa Innovation Hub and Hopper shows that travelers say they want to go greener but are not prepared to pay for it. Read More

News / Distribution

Lufthansa Group renews IT partnership with Amadeus, adds digital services

By Linda Fox | February 18, 2020

While the deal was agreed in principle about a year ago, Amadeus says it has taken time to negotiate various elements included in it. Read More

News / Technology

Sabre goes all-in with Google Cloud for infrastructure and analytics

By Linda Fox | January 24, 2020

The distribution and technology giant says new services and “operational agility” are part of the plan, with Google Cloud becoming its preferred cloud provider as well as a “broader strategic partner.” Read More