InterContinental

News / Distribution

Hotel loyalty should be more than just rewards and favored partners

By Linda Fox | April 30, 2019

A discussion on loyalty in hotels sparked interesting comment around how program members should be treated. Read More

amadeus drivers of change in hospitality

News / Online

Welcome to next-generation hospitality: Attribute-based booking, tech-led services and achieving cult status

By Jill Menze | April 30, 2019

According to the new Drivers of Change in Hospitality report, produced by Amadeus in collaboration with InterContinental Hotels Group, Foresight Factory and Cornell University, there are three key... Read More

News / Distribution

Rate parity issues continue to challenge hotels in key markets

By Linda Fox | March 25, 2019

OTA Insight's Annual Hotel Parity Review shows independent hotels and local chains are more likely to suffer losses from rate parity issues. Read More

News / Online

Highly connected hotel industry continues to be vulnerable to cyber attacks

By Linda Fox | March 20, 2019

Fraud in travel is on the up, according to a number of recently released reports from experts in the field. Read More

News / Technology

IHG pilots attribute pricing as next stage of reservation system kicks in

By Linda Fox | February 27, 2019

IHG begins phase two of its Amadeus-built Guest Reservation System development, four years after the project first started. Read More

News / Distribution

Marriott and Expedia's battle over commissions could trigger industry-wide overhaul

By Linda Fox | January 8, 2019

Expedia and Marriott are said to be near agreement on fee negotiations, other large hotel players are likely to follow suit. Read More

Interview / Technology

Technically Speaking - Laura Miller of InterContinental Hotels Group

By Mitra Sorrells | November 26, 2018

IHG (InterContinental Hotels Group) named Laura Miller chief information officer in February 2018, with responsibility for infrastructure and operations, enterprise architecture and data, IT security... Read More

News / Technology

Shiji and Fliggy partner to enable facial recognition for hotel check-in

By Mitra Sorrells | September 14, 2018

Facial recognition is enabling travelers to check into a hotel, receive a room card and establish payment authorization, all in about 30 seconds. Read More

News / Technology

Reimagining customer experience, part 4: Hospitality happenings

By Mitra Sorrells | July 30, 2018

Deloitte recently surveyed more than 6,600 hotels guests who have collectively stayed at 25 brands across different hotel tiers to find out what makes a great hotel experience. Read More

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