Emirates

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Emirates Vacations puts AI-powered chatbot directly into ads

By Mitra Sorrells | February 27, 2018

Travel brands have been using chatbots for some time, on their websites and through Facebook Messenger, to engage customers with a conversational interface. Read More

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Emirates Vacations digs into intent using chatbot ads

By Linda Fox | February 27, 2018

Emirates Vacations has partnered with Wayblazer for the launch of a AI-powered chatbot that communicates with consumers through display ads. Emirates says use of the medium drove an 87% lift in eng Read More

News / Technology

Steps to successful personalization, how Emirates did it

By Marisa Garcia | February 13, 2018

Qubit has published a White Paper revealing top strategies to apply personalization in a meaningful way, presenting a case study of the process followed by Emirates Airlines. With a defined scope f Read More

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Decoding blockchain, part 2: Travel loyalty programs

By Mitra Sorrells | February 12, 2018

If we think of loyalty program rewards as a currency, it becomes easy to see why the current system is not ideal and why most programs are struggling to achieve their ultimate goal: to influence... Read More

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Wi-Fi now on 82 airlines, system upgrades on the rise

By Jill Menze | January 30, 2018

In-flight Wi-Fi is more prevalent than it’s ever been, with 82 airlines now offering the service, up 17% over last year. Read More

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Travelport expands merchandising tool to more than 250 airlines

By Mitra Sorrells | January 22, 2018

More than 250 airlines are now using Travelport’s Rich Content and Branding merchandising tool to market branded fares and ancillaries. Read More

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Mixed results as airlines tackle social media-led customer service

By Mitra Sorrells | January 12, 2018

As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter, airlines and carriers need to prioritize quick responses to such inquiries. Read More

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Adapt to digital or perish, airline leaders warn

By Marisa Garcia | September 8, 2017

Attendees at this week's Aviation Festival in London received strong advice from fellow business leaders to sharpen up not only their digital platforms but also their data management infrastructure to Read More

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In a mobile-only world, will airlines charge for web bookings?

By Viewpoints | June 16, 2017

Right now airlines are introducing fees for bookings via the GDS but imagine a scenario five years down the road where an airline charges a fee for booking via the website instead of the mobile app. Read More

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Emirates opens store on China's Alitrip via NDC connection

By Michele McDonald | June 15, 2017

Emirates opened a Flagship Store on Alitrip, the travel subsidiary of Chinese e-commerce giant Alibaba, enabling the distribution of it flights and rich content directly to Chinese consumers. The d Read More

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To innovate and survive, airlines need to stop flying buggy whips and beating dead horses

By Marisa Garcia | June 12, 2017

We get it. Airlines want to be cool. They want to be down with the kids. They want to be seen as innovative and revolutionary. We’ve heard this six dozen times in the past three weeks alone. The Read More

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Airbus goes live on OTAs with Routehappy merchandising content

By Michele McDonald | June 6, 2017

Airbus has watched as airlines partner with Routehappy to showcase their differentiating features. Now it is getting in on the action to ensure that travelers don’t overlook the differentiating fea Read More

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Emirates - more passengers, more mobile bookings, less profit

By Martin Cowen | May 12, 2017

Emirates Group - comprising the eponymous airline and Dnata, a mix of airport, ground handling and consumer travel businesses - has seen a big drop in its full-year profit. Revenues for the year to Read More

News / Technology

Gulf carriers seek ways to ease laptop ban

By Michele McDonald | March 31, 2017

The three major Gulf carriers -- Qatar Airways, Etihad and Emirates -- are developing workarounds to ease the pain and annoyance of the US Department of Homeland Security’s ban on large electronic dev Read More

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ATPCO incoming CEO pledges important role in future of airline distribution

By Kevin May | November 15, 2016

In an industry full of insidery type organsations and protocols, ATPCO is one of the most important but rarely discussed elements in the food chain. The Airline Tariff Publishing Company has its ro Read More

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