Trip.com is launching a
new chatbot within its app that is built on an API from OpenAI – maker of
Known as TripGen, the
tool offers a conversational interface similar to ChatGPT and other natural language
processing chat tools.
Trip.com says users can ask complex or
vague questions and instantly receive tailored itineraries and advice for
flights, hotels, transportation and tours.
Subscribe to our newsletter below
“Time is precious, but planning
is always so time-consuming and stressful. There is so much information
available to users, and often it's overwhelming. As a travelholic who visited
over 40 countries, I completely empathize with other travelers’ pain points and
difficulties in preparing for a trip,” says Amy Wei, senior product director at
Trip.com Group and product owner of TripGen.
provide travelers with closed-loop services before, after and during their
trip just as the saying goes, 'You desire a trip, we generate the rest. Just
supports English, Japanese, Korean and traditional Chinese, and Trip.com says
more languages will be added based on user needs.
“The goal of Trip.com is
to become your trusted trip companion. The release of TripGen provides
real-time, question-and-answer services in the Trip.com app, resulting in
greater, faster, and more diverse support for travelers,” says Schubert Lou,
COO of Trip.com.
PhocusWire is hosting a LinkedIn Audio event about how ChatGPT may transform the travel industry, on February 23 at 11am EST, featuring Microsoft’s global director of travel, transportation and hospitality, Shane
O’Flaherty, Expedia Group’s senior vice president and chief architect, Rajesh
Naidu, and Kayak co-founder and serial entrepreneur, Paul English.