Mindsay, a startup that automates customer service interactions using chat and
voice bots, has been acquired by Laiye, a Beijing-based global provider of
intelligent automation software.
terms of the acquisition have not been disclosed.
founded in 2016, works with brands across a variety of industries such as
retail, fintech, mobility and travel and hospitality, including hotels,
airlines, airports, online travel agencies and rail companies. Its artificial
intelligence-based solutions automate up to 80% of customer requests and can
respond in 110 languages.
companies have realized the vital role that chatbots, powered by conversational
Al, play in enabling powerful self-service experiences, and Mindsay has been
key in driving this space,” says Guillaume Laporte, co-founder and CEO of
incredibly excited to join Laiye at this pivotal time. We are extremely
impressed by the outstanding quality of Laiye's teams and technology. Together
we will be able to provide more value to our customers worldwide.”
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becomes general manager of Laiye's international chatbot business and Mindsay co-founder
Ilias Hicham becomes head of product for that business, while additional
co-founder Pierre Pakey becomes head of product innovation for the intelligent
document process product line.
the addition of Mindsay’s conversational AI will help it become a leader in
providing intelligent automation software worldwide, and the company plans to
open a new research and development hub in Paris.
acquisition of Mindsay gives our clients a powerful, low-code and no-code
technology to automate customer service and back-office processes. Combine that
with our robotic process automation offering to streamline repetitive workflows
and a conversational interface that understands human language, and you have a
cutting-edge platform to digitize and automate key parts of your
business," says Ronen Lamdan, CEO International of Laiye.
2020 Mindsay partnered with Sabre, and in May
2019 Mindsay raised $10
million in Series A funding led
by White Star Capital with participation from customers
Paris Aeroports and Accor.