Brought to you by Unbabel News | TechnologyWEBINAR REPLAY! How top travel companies combine AI and humans to deliver excellent customer serviceBy PhocusWire | October 15, 2020 2020 has demonstrated the necessity for travel companies to be agile in their customer service to overcome the industry challenges they’re facing.More and more travel businesses are realizing the benefits of combining artificial intelligence (AI) and machine learning with the unique value only humans can deliver.Building a hybrid workforce of humans and AI-powered agents is a great way to maximize efficiency while continuing to deliver high-quality customer experiences.Using AI models to optimize customer experience has made many travel companies more efficient and scalable, permitting them to support all customer requests on time and with outstanding quality.In this session, you’ll learn:How real travel companies have used AI to deliver better customer experiencesWhat it takes to balance speed, quality, and accuracyWhy AI works best with humans in the loopHow to carry these strategies into your own business going forwardThe webinar was broadcast on Wednesday, October 14, 2020.Speakers: Vasco Pedro, CEO and co-founder at Unbabel.Kevin May, editor in chief at PhocusWire.How top travel companies combine AI and humans to deliver excellent customer serviceThe webinar was broadcast on Wednesday, October 14, 2020. full recording, including presentation and Q&A, available now! AirlineAirportBusiness TravelTours and ActivitiesPrivate AccommodationOnline Travel AgencyHotelCruiseArtificial IntelligenceCustomer Relationship ManagementMachine LearningCoronavirusWebinars