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United app now accepts flyers' COVID test, vaccine info
By Robert Silk - Travel Weekly
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January 27, 2021
The rollout of the feature coincides with CDC mandates for U.S. arrivals that go into effect this week.
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News
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Technology
VIDEO: How the pandemic might impact travel loyalty programs
By Linda Fox
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January 5, 2021
Travel loyalty programs will have to add flexible elements to their schemes to keep members with them.
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News
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Distribution
United launches on-demand customer service at airports
By Mitra Sorrells
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December 10, 2020
The service is expected to be available at all United hubs by the end of the month.
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News
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Online
Airlines begin trialing “CommonPass” digital health passport
By Mitra Sorrells
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October 9, 2020
United Airlines and Cathay Pacific Airlines are testing a new app that stores and verifies a traveler’s COVID-19 test status.
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News
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Technology
How airlines are scrambling to provide passengers with touchless technology
By Linda Fox
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October 7, 2020
Minimum viable product has taken on a new meaning for airlines as they rush to meet the need for contactless solutions. But how do carriers work out what to prioritize?
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News
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Technology
Airline ancillary revenue projections slashed by half for 2020
By Linda Fox
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October 1, 2020
Airlines are expected to report ancillary revenue declines of at least 40% for 2020 - but revenue rates are holding during this pandemic-hit year.
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News
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Distribution
Aviation body says coronavirus could bankrupt most airlines in three months
By Linda Fox
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March 16, 2020
The membership organization is calling for urgent “coordinated” government and industry action in light of the impact of coronavirus on the travel industry.
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News
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Distribution
The Future Of Travel Experience: The "space between" for digital-led airlines
By Jeff Katz - Journera
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December 13, 2019
In this installment, Katz interviews two of the biggest forces behind United's customer experience strategy: Luc Bondar, VP for loyalty, and Praveen Sharma, VP for digital products and enterprise...
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Interview
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Technology
Business travel, part 4: How data management can minimize trip "leakage"
By Mitra Sorrells
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August 26, 2019
Data management tools are enabling corporate travel managers to capture and analyze data from off-channel bookings to minimize leakage.
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News
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Technology
TripActions launches NDC platform in partnership with United Airlines
By Mitra Sorrells
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June 11, 2019
The business travel platform is launching an end-to-end flight shopping and booking experience integrated with IATA’s NDC industry standard.
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News
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Distribution
TripActions introduces new flight shopping experience for business travelers
By Mitra Sorrells
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February 5, 2019
TripActions is rolling out a new interface to provide a better flight shopping experience for business travelers.
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News
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Distribution
VIDEO: Airline distribution matures and moves on
By Kevin May
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January 3, 2019
It was a fairly eventful 2018, even by the standards set in airline distribution over recent years.
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News
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Distribution
U.S. airlines offer rare unified view on their dream retail world
By Linda Fox
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November 26, 2018
The days of a one-size-fit-all experience on airlines are gone, but the technology that facilitates a wider retail offering is playing catch-up.
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News
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Distribution
In the green room at Phocuswright with ... Tye Radcliffe
By PhocusWire
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October 29, 2018
As director of distribution at United Airlines, Tye Radcliffe oversees a team responsible for the commercial and technical strategies that allow United to sell its products via external channels.
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Interview
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Distribution
Skyscanner becomes first travel search engine to join NDC Exchange
By Mitra Sorrells
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October 24, 2018
Skyscanner has joined NDC Exchange, an industry-owned marketplace created by ATPCO and SITA to facilitate adoption of IATA’s New Distribution Capability.
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News
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Distribution
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