United Continental Holdings, Inc.

The membership organization is calling for urgent “coordinated” government and industry action in light of the impact of coronavirus on the travel industry. Read More

In this installment, Katz interviews two of the biggest forces behind United's customer experience strategy: Luc Bondar, VP for loyalty, and Praveen Sharma, VP for digital products and enterprise... Read More

Data management tools are enabling corporate travel managers to capture and analyze data from off-channel bookings to minimize leakage. Read More

The business travel platform is launching an end-to-end flight shopping and booking experience integrated with IATA’s NDC industry standard. Read More

TripActions is rolling out a new interface to provide a better flight shopping experience for business travelers. Read More

It was a fairly eventful 2018, even by the standards set in airline distribution over recent years. Read More

The days of a one-size-fit-all experience on airlines are gone, but the technology that facilitates a wider retail offering is playing catch-up. Read More

As director of distribution at United Airlines, Tye Radcliffe oversees a team responsible for the commercial and technical strategies that allow United to sell its products via external channels. Read More

Skyscanner has joined NDC Exchange, an industry-owned marketplace created by ATPCO and SITA to facilitate adoption of IATA’s New Distribution Capability.   Read More

NDC Exchange, created by ATPCO and SITA, sees five new carriers join. Read More

As traveler needs are shifting, airlines are being forced to take stock of the current distribution landscape. Read More

Equifax, Yahoo, Ebay – all major brands that have been the targets of cyber criminals, with millions of customers impacted in each case.   Read More

Delta and American airlines agreed to a new deal that will enable the airlines to rebook customers onto each other’s flights in the event of unexpected flight disruptions. The new agreement went in Read More

As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter, airlines and carriers need to prioritize quick responses to such inquiries. Read More

Southwest Airlines agreed to pay $15 million to settle an antitrust lawsuit that charged the four largest US airlines with collusion. The case, In re Domestic Airline Travel Antitrust Litigation, c Read More