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PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

alt="Travel SEO in the world of AI “answer engines”" title="Travel SEO in the world of AI “answer engines”"
Opinion / Technology
Travel SEO in the world of AI “answer engines”
By Matthew Barker - Horizon Guides | September 29, 2023
After years of being cut out of the SEO action, is it wishful thinking to wonder if there’s a potential golden age for expert human-created content, provided it truly adds original perspectives and new... Read More
alt="Despegar rolls out generative AI trip planner, starting in Argentina" title="Despegar rolls out generative AI trip planner, starting in Argentina"
News / Technology
Despegar rolls out generative AI trip planner, starting in Argentina
By Mitra Sorrells | September 27, 2023
Travelers can use the planner to receive customized itineraries, put together packages that combine flights, accommodations and car rentals and receive recommendations of what to do in their... Read More
alt="Accenture to pilot Amadeus Cytric Easy AI-powered chatbot" title="Accenture to pilot Amadeus Cytric Easy AI-powered chatbot"
News / Technology
Accenture to pilot Amadeus Cytric Easy AI-powered chatbot
By Michael B. Baker - BTN | September 26, 2023
Using Microsoft technologies including Azure Open AI Service's GPT models, Microsoft 365 and Teams, the AI assistant will be able help corporate travelers across their trip, including planning and... Read More
alt="Expedia Group builds generative AI into multiple products in its “Fall Release”" title="Expedia Group builds generative AI into multiple products in its “Fall Release”"
News / Technology
Expedia Group builds generative AI into multiple products in its “Fall Release”
By Mitra Sorrells | September 21, 2023
Among many other updates to its products and services for both travelers and industry partners, Expedia Group is partnering with travel influencers to offer short-form videos in the Expedia and... Read More
alt="AI Insights: Generative AI to enhance the guest booking and stay experience" title="AI Insights: Generative AI to enhance the guest booking and stay experience"
News / Technology
AI Insights: Generative AI to enhance the guest booking and stay experience
By PhocusWire | September 19, 2023
The Ascott's Tan Bee Leng answers our questions about the areas the hotel and serviced apartment company is applying generative artificial intelligence technology to. Read More
alt="CEO Spotlight - Johannes Thomas of Trivago" title="CEO Spotlight - Johannes Thomas of Trivago"
Interview / Online
CEO Spotlight - Johannes Thomas of Trivago
By Linda Fox | September 14, 2023
PhocusWire talks to Trivago CEO Johannes Thomas about coming back to the metasearch platform, his first 100 days in the role and priorities going forward. Read More
alt="9 months into the GPT Era, what has travel learned?" title="9 months into the GPT Era, what has travel learned?"
Opinion / Technology
9 months into the GPT Era, what has travel learned?
By Gilad Berenstein – Brook Bay Capital | September 13, 2023
  Travel tech investor and entrepreneur Gilad Berenstein shares his three main takeaways in the first year of generative AI’s widespread use in travel and other sectors.   Read More
alt="AI Insights: Generative AI across airline operations" title="AI Insights: Generative AI across airline operations"
News / Technology
AI Insights: Generative AI across airline operations
By PhocusWire | September 7, 2023
Lufthansa Digital Hangar's Christian Spannbauer answers our questions about the areas the airline group is applying generative artificial intelligence technology to. Read More
alt="Travel embraces generative AI" title="Travel embraces generative AI"
News / Technology
Travel embraces generative AI
By Jamie Biesiada – Travel Weekly | September 6, 2023
The industry has embraced artificial intelligence as a timesaving tool with vast potential, and advisors are studying use cases and developing best practices for deploying the nascent technology. Read More
alt="Automation, innovation, ChatGPT: The future for travel agents" title="Automation, innovation, ChatGPT: The future for travel agents"
Opinion / Technology
Automation, innovation, ChatGPT: The future for travel agents
By Michele Fitzpatrick – Eviivo | September 1, 2023
Travel agents of all types are using automation and other tech innovations to transform how they work with clients. Read More
alt="Are dynamic bundles for air travel personalization?" title="Are dynamic bundles for air travel personalization?"
News / Technology
Are dynamic bundles for air travel personalization?
By Norm Rose - Phocuswright Research | September 1, 2023
The evolution toward personalized pricing would require some underlying changes to the way personal profiles are created, stored and interact with the booking process. Read More
alt="Lufthansa unveils Swifty, an AI assistant for business travel" title="Lufthansa unveils Swifty, an AI assistant for business travel"
News / Startups
Lufthansa unveils Swifty, an AI assistant for business travel
By Linda Fox | August 22, 2023
The technology enables business travelers to share their hotel and flight preferences via chat, select appropriate options and have them booked. Read More
alt="Wego CEO on the Middle East’s travel boom, generative AI and more" title="Wego CEO on the Middle East’s travel boom, generative AI and more"
News / Online
Wego CEO on the Middle East’s travel boom, generative AI and more
By Mitra Sorrells | August 18, 2023
Wego CEO Ross Veitch explains why he's bullish on the future of tourism in the Middle East and how generative AI-powered chat interfaces could become the new "gatekeepers" for e-commerce. Read More
alt="You, Me & The Machine: The Phocuswright Conference 2023" title="You, Me & The Machine: The Phocuswright Conference 2023"
News / Online
You, Me & The Machine: The Phocuswright Conference 2023
By PhocusWire | August 17, 2023
Make plans to attend The Phocuswright Conference in November for Center Stage sessions featuring industry leaders along with dedicated programs for innovation, diversity, Young Leaders and... Read More
alt="Travel tech platform Mondee acquires Skypass, reports Q2 net revenue of $57M" title="Travel tech platform Mondee acquires Skypass, reports Q2 net revenue of $57M"
News / Distribution
Travel tech platform Mondee acquires Skypass, reports Q2 net revenue of $57M
By Mitra Sorrells | August 15, 2023
Skypass is the fourth acquisition for Texas-based Mondee this year, as the company looks to expand both geographically and into new content and distribution channels. Read More
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