KLM Royal Dutch Airlines


Airline distribution surcharge trend tipped to slow
Airline distribution surcharge trend tipped to slow
By Kevin May | May 7, 2018
Air France-KLM could be the last of the major airline groups to introduce a fee for passengers that book tickets through the global distribution systems. Read More
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KLM expands its digital marketing territory into podcasting
KLM expands its digital marketing territory into podcasting
By Michele McDonald | April 10, 2018
KLM has earned a name for itself in digital media, particularly YouTube and other social media. Now it is expanding its territory to iTunes and Spotify with podcasts that describe journeys that change Read More
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Expedia Air France-KLM agreement
Expedia Group can sell Air France-KLM flights without surcharge
By Mitra Sorrells | April 4, 2018
Air France-KLM has agreed to waive surcharges for leisure and corporate customers that book through Expedia Group brands Expedia, Ebookers and Egencia. Read More
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Air France-KLM NDC Amadeus Travelport
Air France-KLM inks NDC deals with Amadeus and Travelport
By Mitra Sorrells | March 30, 2018
Amadeus and Air France-KLM have reached an agreement to allow Amadeus customers to access a private channel to receive airline content without paying a surcharge. Two days earlier Travelport announced... Read More
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Augmented reality doesn't have to be just a marketing gimmick
Augmented reality doesn't have to be just a marketing gimmick
By Marisa Garcia | March 21, 2018
KLM has been experimenting with Augmented Reality and how it might be applied to the customer journey. At the Passenger Terminal Expo in Stockholm, Stijn Bannier, KLM, product manager mobile shared Read More
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Canary Wharf’s East Wintergarden shows how 360º VR can work for MICE
Canary Wharf’s East Wintergarden shows how 360º VR can work for MICE
By Marisa Garcia | February 19, 2018
Canary Wharf’s iconic East Wintergarden has unveiled a new 360º virtual reality tour which helps prospective events managers better appreciate the space. The tour is intended to help attract more c Read More
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Travelport expands merchandising tool to more than 250 airlines
Travelport expands merchandising tool to more than 250 airlines
By Mitra Sorrells | January 22, 2018
More than 250 airlines are now using Travelport’s Rich Content and Branding merchandising tool to market branded fares and ancillaries.   Read More
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Virtual reality: All hype and no substance?
Virtual reality: All hype and no substance?
By Viewpoints | January 16, 2018
This is a viewpoint from Chris Elson, client development manager at Diverse Interactive. Walking around the halls of World Travel Market London last November, one thing became crystal clear. Print, Read More
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An airline perspective on social media and AI in 2017 and the coming year
An airline perspective on social media and AI in 2017 and the coming year
By Marisa Garcia | December 27, 2017
KLM has been at the forefront of new tech and social developments in the airline industry in 2017. From its work on the WhatsApp Business Platform to its bot on Google Home. tnooz spoke with KLM’s Read More
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KLM launches packing tips bot on Google Home
KLM launches packing tips bot on Google Home
By Marisa Garcia | December 13, 2017
KLM has launched a new voice-activated artificial intelligence bot for Google Home devices. The Blue Bot (BB) service will offer passengers advice on what to pack for their trip based on the duration Read More
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airline-ancillary-revenue-record-high
Airline ancillary revenue targeted at record $82 billion
By Jill Menze | November 30, 2017
Airline ancillary revenue is on track to reach an all-time high this year, with the latest forecast projecting as much as $82.2 billion worldwide. Read More
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How digital assistants are transforming the travel experience
How digital assistants are transforming the travel experience
By Bernadette Giacomazzo | November 15, 2017
In this brave new world of digital assistants, ixigo’s TARA looks to the future of AI and the travel experience. Read More
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VIDEO: GDSs survive but full content agreements will not
VIDEO: GDSs survive but full content agreements will not
By Kevin May | November 9, 2017
British Airways has got it right, but Lufthansa has not - that's the view emerging over the latest changes in airline distribution. Read More
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KLM pilots Messenger chat to help convert online visitors
KLM pilots Messenger chat to help convert online visitors
By Marisa Garcia | November 8, 2017
KLM Royal Dutch Airlines has launched trials of Facebook Messenger chat service on its website in select markets of Japan, South Korea and South Africa. The service aims to give website visitors th Read More
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Air-France-KLM-aircraft
Air France-KLM to impose GDS tariff in 2018
By Kevin May | November 3, 2017
Two of Europe's major carriers, Air France and KLM, will be the latest airlines to introduce a surcharge on all tickets bought through a Global Distribution System. Read More
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