KLM Royal Dutch Airlines


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Q&A: Air France-KLM on why NDC remains core to its distribution strategy
By Linda Fox | September 17, 2020
Air France-KLM distribution boss talks to PhocusWire about its NDC strategy. Read More
News | Distribution
Delta pauses NDC development, "doubles down" on existing distribution strategy
Delta pauses NDC development, "doubles down" on existing distribution strategy
By Linda Fox | September 10, 2020
As Delta moves away from NDC to focus on its existing infrastructure, Air France-KLM continues its NDC strategy. Read More
News | Distribution
Trivago, Booking.com, KLM and others unite to create COVID-19 information service
Trivago, Booking.com, KLM and others unite to create COVID-19 information service
By Kevin May | June 4, 2020
A group of major travel brands have created a service to provide a single data source with current global news as it relates to the coronavirus outbreak and recovery. Read More
News | Distribution
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Lufthansa Group airlines to be removed from Sabre as pair fail to reach distribution agreement
By Linda Fox | May 14, 2020
Lufthansa and Sabre have been wrangling over distribution costs since 2015 - now the group's airlines are to be removed from the latter's global distribution system. Read More
News | Distribution
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EaseMyTrip brings flight bookings to WhatsApp
By Linda Fox | January 28, 2020
Communications platforms such as WhatsApp are mostly used for customer service in travel but EaseMyTrip is enabling flight booking. Read More
News | Distribution
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How the corporate travel industry is tackling climate change
By Linda Fox | January 22, 2020
The corporate travel community is tackling climate change with a focus on education, open dialogues and reducing carbon by traveling less. Read More
News | Online
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VIDEO: Air France KLM on sales across social, China and being where customers are
By Linda Fox | September 16, 2019
PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More
News | Distribution
Conversational commerce and the travel industry: it’s time to say hello
Conversational commerce and the travel industry: it’s time to say hello
By Messenger Business  | June 24, 2019
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More
From Our Partners | Online
Nordic Choice on Google Amazon using blockchain
Will Google and Amazon embrace a blockchain travel marketplace?
By Mitra Sorrells | June 7, 2019
Nordic Choice Hotels’ director of future business, Christian Lundén, says blockchain has the potential to disrupt travel distribution by stimulating activity from both startups and large tech players... Read More
News | Technology
KLM adds AR bag size check feature to Messenger, eDreams adds to its app
KLM adds AR bag size check feature to Messenger, eDreams adds to its app
By Marisa Garcia | October 3, 2018
KLM Royal Dutch Airlines has extended its augmented reality (AR) hand baggage size check feature, recently introduced to its iOS App, to all passengers through the KLM Messenger platform. And eDrea Read More
News | Technology
Completing the travel and aviation buzzword rankings
Completing the travel and aviation buzzword rankings
By Sponsored Content | August 23, 2018
Sponsored by Global Aviation Festival What are the top 10 buzzwords in aviation and travel in 2018? We’ve already identified the top five - digital, experience, loyalty, ancillary and AI/artificia Read More
From Our Partners | Technology
KLM to test robotic companion smart trolley at JFK and SFO
KLM to test robotic companion smart trolley at JFK and SFO
By Marisa Garcia | July 16, 2018
KLM Royal Dutch Airlines has developed a prototype robot companion Care-E, a smart self-driving baggage trolley that can guide passengers through the airport while carrying their hand luggage up to 85 Read More
News | Online
KLM seeks to improve efficiency via AI-based technology
KLM seeks to improve efficiency via AI-based technology
By Rob Gill | June 7, 2018
Dutch carrier KLM has created a new AI-based range of tools to help improve the operational efficiency of airlines. KLM has launched a partnership with Boston Consulting Group (BCG) to offer a set Read More
News | Distribution
Airline distribution surcharge trend tipped to slow
Airline distribution surcharge trend tipped to slow
By Kevin May | May 7, 2018
Air France-KLM could be the last of the major airline groups to introduce a fee for passengers that book tickets through the global distribution systems. Read More
News | Distribution
KLM expands its digital marketing territory into podcasting
KLM expands its digital marketing territory into podcasting
By Michele McDonald | April 10, 2018
KLM has earned a name for itself in digital media, particularly YouTube and other social media. Now it is expanding its territory to iTunes and Spotify with podcasts that describe journeys that change Read More
News | Technology
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