KLM Royal Dutch Airlines


KLM adds AR bag size check feature to Messenger, eDreams adds to its app
KLM adds AR bag size check feature to Messenger, eDreams adds to its app
By Marisa Garcia | October 3, 2018
KLM Royal Dutch Airlines has extended its augmented reality (AR) hand baggage size check feature, recently introduced to its iOS App, to all passengers through the KLM Messenger platform. And eDrea Read More
News | Technology
Completing the travel and aviation buzzword rankings
Completing the travel and aviation buzzword rankings
By Sponsored Content | August 23, 2018
Sponsored by Global Aviation Festival What are the top 10 buzzwords in aviation and travel in 2018? We’ve already identified the top five - digital, experience, loyalty, ancillary and AI/artificia Read More
From Our Partners | Technology
KLM to test robotic companion smart trolley at JFK and SFO
KLM to test robotic companion smart trolley at JFK and SFO
By Marisa Garcia | July 16, 2018
KLM Royal Dutch Airlines has developed a prototype robot companion Care-E, a smart self-driving baggage trolley that can guide passengers through the airport while carrying their hand luggage up to 85 Read More
News | Online
KLM seeks to improve efficiency via AI-based technology
KLM seeks to improve efficiency via AI-based technology
By Rob Gill | June 7, 2018
Dutch carrier KLM has created a new AI-based range of tools to help improve the operational efficiency of airlines. KLM has launched a partnership with Boston Consulting Group (BCG) to offer a set Read More
News | Distribution
Airline distribution surcharge trend tipped to slow
Airline distribution surcharge trend tipped to slow
By Kevin May | May 7, 2018
Air France-KLM could be the last of the major airline groups to introduce a fee for passengers that book tickets through the global distribution systems. Read More
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KLM expands its digital marketing territory into podcasting
KLM expands its digital marketing territory into podcasting
By Michele McDonald | April 10, 2018
KLM has earned a name for itself in digital media, particularly YouTube and other social media. Now it is expanding its territory to iTunes and Spotify with podcasts that describe journeys that change Read More
News | Technology
Expedia Air France-KLM agreement
Expedia Group can sell Air France-KLM flights without surcharge
By Mitra Sorrells | April 4, 2018
Air France-KLM has agreed to waive surcharges for leisure and corporate customers that book through Expedia Group brands Expedia, Ebookers and Egencia. Read More
News | Distribution
Air France-KLM NDC Amadeus Travelport
Air France-KLM inks NDC deals with Amadeus and Travelport
By Mitra Sorrells | March 30, 2018
Amadeus and Air France-KLM have reached an agreement to allow Amadeus customers to access a private channel to receive airline content without paying a surcharge. Two days earlier Travelport announced... Read More
News | Distribution
Augmented reality doesn't have to be just a marketing gimmick
Augmented reality doesn't have to be just a marketing gimmick
By Marisa Garcia | March 21, 2018
KLM has been experimenting with Augmented Reality and how it might be applied to the customer journey. At the Passenger Terminal Expo in Stockholm, Stijn Bannier, KLM, product manager mobile shared Read More
News | Technology
Canary Wharf’s East Wintergarden shows how 360º VR can work for MICE
Canary Wharf’s East Wintergarden shows how 360º VR can work for MICE
By Marisa Garcia | February 19, 2018
Canary Wharf’s iconic East Wintergarden has unveiled a new 360º virtual reality tour which helps prospective events managers better appreciate the space. The tour is intended to help attract more c Read More
News | Technology
Travelport expands merchandising tool to more than 250 airlines
Travelport expands merchandising tool to more than 250 airlines
By Mitra Sorrells | January 22, 2018
More than 250 airlines are now using Travelport’s Rich Content and Branding merchandising tool to market branded fares and ancillaries.   Read More
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Virtual reality: All hype and no substance?
Virtual reality: All hype and no substance?
By Viewpoints | January 16, 2018
This is a viewpoint from Chris Elson, client development manager at Diverse Interactive. Walking around the halls of World Travel Market London last November, one thing became crystal clear. Print, Read More
News | Technology
An airline perspective on social media and AI in 2017 and the coming year
An airline perspective on social media and AI in 2017 and the coming year
By Marisa Garcia | December 27, 2017
KLM has been at the forefront of new tech and social developments in the airline industry in 2017. From its work on the WhatsApp Business Platform to its bot on Google Home. tnooz spoke with KLM’s Read More
News | Technology
KLM launches packing tips bot on Google Home
KLM launches packing tips bot on Google Home
By Marisa Garcia | December 13, 2017
KLM has launched a new voice-activated artificial intelligence bot for Google Home devices. The Blue Bot (BB) service will offer passengers advice on what to pack for their trip based on the duration Read More
News | Technology
airline-ancillary-revenue-record-high
Airline ancillary revenue targeted at record $82 billion
By Jill Menze | November 30, 2017
Airline ancillary revenue is on track to reach an all-time high this year, with the latest forecast projecting as much as $82.2 billion worldwide. Read More
News | Distribution