KLM Royal Dutch Airlines


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VIDEO: Air France KLM on sales across social, China and being where customers are
By Linda Fox | September 16, 2019
PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More
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Conversational commerce and the travel industry: it’s time to say hello
Conversational commerce and the travel industry: it’s time to say hello
By Messenger Business  | June 24, 2019
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More
From Our Partners | Online
Nordic Choice on Google Amazon using blockchain
Will Google and Amazon embrace a blockchain travel marketplace?
By Mitra Sorrells | June 7, 2019
Nordic Choice Hotels’ director of future business, Christian Lundén, says blockchain has the potential to disrupt travel distribution by stimulating activity from both startups and large tech players... Read More
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KLM adds AR bag size check feature to Messenger, eDreams adds to its app
KLM adds AR bag size check feature to Messenger, eDreams adds to its app
By Marisa Garcia | October 3, 2018
KLM Royal Dutch Airlines has extended its augmented reality (AR) hand baggage size check feature, recently introduced to its iOS App, to all passengers through the KLM Messenger platform. And eDrea Read More
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Completing the travel and aviation buzzword rankings
Completing the travel and aviation buzzword rankings
By Sponsored Content | August 23, 2018
Sponsored by Global Aviation Festival What are the top 10 buzzwords in aviation and travel in 2018? We’ve already identified the top five - digital, experience, loyalty, ancillary and AI/artificia Read More
From Our Partners | Technology
KLM to test robotic companion smart trolley at JFK and SFO
KLM to test robotic companion smart trolley at JFK and SFO
By Marisa Garcia | July 16, 2018
KLM Royal Dutch Airlines has developed a prototype robot companion Care-E, a smart self-driving baggage trolley that can guide passengers through the airport while carrying their hand luggage up to 85 Read More
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KLM seeks to improve efficiency via AI-based technology
KLM seeks to improve efficiency via AI-based technology
By Rob Gill | June 7, 2018
Dutch carrier KLM has created a new AI-based range of tools to help improve the operational efficiency of airlines. KLM has launched a partnership with Boston Consulting Group (BCG) to offer a set Read More
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Airline distribution surcharge trend tipped to slow
Airline distribution surcharge trend tipped to slow
By Kevin May | May 7, 2018
Air France-KLM could be the last of the major airline groups to introduce a fee for passengers that book tickets through the global distribution systems. Read More
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KLM expands its digital marketing territory into podcasting
KLM expands its digital marketing territory into podcasting
By Michele McDonald | April 10, 2018
KLM has earned a name for itself in digital media, particularly YouTube and other social media. Now it is expanding its territory to iTunes and Spotify with podcasts that describe journeys that change Read More
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Expedia Air France-KLM agreement
Expedia Group can sell Air France-KLM flights without surcharge
By Mitra Sorrells | April 4, 2018
Air France-KLM has agreed to waive surcharges for leisure and corporate customers that book through Expedia Group brands Expedia, Ebookers and Egencia. Read More
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Air France-KLM NDC Amadeus Travelport
Air France-KLM inks NDC deals with Amadeus and Travelport
By Mitra Sorrells | March 30, 2018
Amadeus and Air France-KLM have reached an agreement to allow Amadeus customers to access a private channel to receive airline content without paying a surcharge. Two days earlier Travelport announced... Read More
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Augmented reality doesn't have to be just a marketing gimmick
Augmented reality doesn't have to be just a marketing gimmick
By Marisa Garcia | March 21, 2018
KLM has been experimenting with Augmented Reality and how it might be applied to the customer journey. At the Passenger Terminal Expo in Stockholm, Stijn Bannier, KLM, product manager mobile shared Read More
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Canary Wharf’s East Wintergarden shows how 360º VR can work for MICE
Canary Wharf’s East Wintergarden shows how 360º VR can work for MICE
By Marisa Garcia | February 19, 2018
Canary Wharf’s iconic East Wintergarden has unveiled a new 360º virtual reality tour which helps prospective events managers better appreciate the space. The tour is intended to help attract more c Read More
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Travelport expands merchandising tool to more than 250 airlines
Travelport expands merchandising tool to more than 250 airlines
By Mitra Sorrells | January 22, 2018
More than 250 airlines are now using Travelport’s Rich Content and Branding merchandising tool to market branded fares and ancillaries.   Read More
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Virtual reality: All hype and no substance?
Virtual reality: All hype and no substance?
By Viewpoints | January 16, 2018
This is a viewpoint from Chris Elson, client development manager at Diverse Interactive. Walking around the halls of World Travel Market London last November, one thing became crystal clear. Print, Read More
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