Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

VIDEO: Peter Kern on how COVID gave Expedia Group “courage”
News / Online
VIDEO: Peter Kern on how COVID gave Expedia Group “courage”
By Jill Menze | December 29, 2020
Speaking at his first Phocuswright Conference since assuming leadership of Expedia Group, Peter Kern discussed the company's multi-brand strategy, Google and more. Read More
Three big ideas that will change hospitality in 2021
Opinion / Technology
Three big ideas that will change hospitality in 2021
By Michael Bennett - Cendyn | December 29, 2020
What can hotels do to make sure they are prepared for a busy summer and lay a foundation to serve new segments should business travel remain depressed into 2022 - and potentially beyond? Read More
VIDEO: How we went to the brink and back in 2020
News / Online
VIDEO: How we went to the brink and back in 2020
By PhocusWire | December 28, 2020
How do you change customer perceptions and jumpstart business after a downfall? Some of the most battered, but resilient, travel businesses worked hard during 2020 to keep it together. Read More
Social media in 2021: The new MVP for hospitality
From Our Partners / Online
Social media in 2021: The new MVP for hospitality
By Mark Skroch - BCV | December 28, 2020
With social at the center of consumer engagement, it’s time to prepare for the year ahead. Here's what you need to know to stay on top of the social game in 2021. Read More
Hopin acquires Topi to drive hybrid events
News / Startups
Hopin acquires Topi to drive hybrid events
By Linda Fox | December 23, 2020
Topi's co-founders are joining Hopin to head up the development of hybrid and mobile products. Read More
The most popular articles on PhocusWire in 2020
News / Online
The most popular articles on PhocusWire in 2020
By Kevin May | December 22, 2020
A year to forget - but a year in which the editorial team produced some of its best work since PhocusWire launched in November 2017. Read More
Digital payments could go backwards with hidden charges pushing travelers to use cash
News / Technology
Digital payments could go backwards with hidden charges pushing travelers to use cash
By Linda Fox | December 21, 2020
Digital payments have accelerated during the pandemic with travelers switching to contactless cards and mobile options. Read More
phocuswright-conference-2020-contactless-panel
News / Technology
VIDEO: How digitization impacts costs, consistency and confidence in travel
By Mitra Sorrells | December 21, 2020
A panel discussion at The Phocuswright Conference on instilling confidence in travelers included executives from CitizenM, SITA and Beachy. Read More
Hot and not in travel startup funding during pandemic-stricken 2020
News / Startups
Hot and not in travel startup funding during pandemic-stricken 2020
By Linda Fox | December 18, 2020
Investments in travel startups slowed in 2020 but ground transportation and private accommodation remained in the spotlight. Read More
InPhocus, episode 31 - Getting the right signals for a recovery
News / Technology
InPhocus, episode 31 - Getting the right signals for a recovery
By PhocusWire | December 18, 2020
Medallia's Geoff Ryskamp discusses everything from voice tech and social media to how brands have figured out what "signals" to listen to. Read More
Wex-eNett-acquisition
News / Technology
WEX acquisition of eNett finalized as pair end lawsuit
By Chris Davis - BTN | December 17, 2020
WEX is purchasing eNett for $577.5 million, a significant decrease on the $1.7 billion it had originally agreed to pay for the virtual payments provider. Read More
VIDEO: Vizergy - Launch pitch at Phocuswright Conference 2020
Interview / Distribution
VIDEO: Vizergy - Launch pitch at Phocuswright Conference 2020
By PhocusWire | December 17, 2020
Cloud innovation makes digital sales and marketing simple with an all-in-one platform. Are you ready to simplify your digital? Read More
4-ceos-thriving-2020
News / Online
Four travel CEOs on thriving through 2020
By Mitra Sorrells | December 17, 2020
The CEOs of Serko, RedDoorz, Journera and Hopper detail what they've done to finish 2020 on a strong note. Read More
What to expect from hotel tech in 2021
Opinion / Technology
What to expect from hotel tech in 2021
By Juan Carlos Abello - Nuvola | December 17, 2020
Technology will be one of the biggest tools at the hospitality industry’s disposal to enhance health and safety standards upon reopening and gaining the trust of travelers in 2021. Read More
The digital tipping point: Why now is the time to propel platform modernization
From Our Partners / Technology
The digital tipping point: Why now is the time to propel platform modernization
By Anant Patel - WEX | December 17, 2020
We're seeing a huge increase in businesses globally upgrading and modernizing their payments platforms in response to the enhanced digital disruption experienced through 2020, as a result of the... Read More
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