Call Center

Despegar CEO Damian Scokin discussed the Latin American OTA's plans for continued growth, including new products and partnerships, during an interview at The Phocuswright Conference. Read More

While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More

To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More

The State of the Connected Customer report shows how much expectations of brands have changed. Read More

Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More

The cost of disruption to airlines is around 8% of revenue, or $60 billion to the industry, every year. Little wonder then they turning to technology to address disruption from weather events to... Read More

Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More

You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More

The app was created in 2011 as a means for travelers to obtain instant voice and image translation from a database of useful phrases. Read More

To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging (and discovering other ways it can benefit them and guests). Read More

In the second part of our series on cruise, we analyze the sector's distribution model and future outlook. Read More

Connecting travelers to on-demand assistance, transmitting location and medical information to emergency responders. Read More

Sleepbox is a technology-driven micro-hotel providing frictionless, autonomous, affordable, private and safe housing during travel. Read More

Machine learning: AirHelps' bots in charge of handling claims. Read More

Operating a call center is often a costly - but necessary - endeavor for many travel companies. For one, to customers, the call center represents the face of suppliers and informs their first... Read More