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News / Online
Airbnb unveils “most comprehensive update ever,” offering new flexibility, easier host signup
By Jill Menze | May 24, 2021
Airbnb has introduced more than 100 platform innovations and updates to capture travel demand and increase its pool of and support for hosts. Read More
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Opinion / Technology
Travel recovery goes beyond planes in the sky - it requires customer empathy
By Simon Dempsey - AviLabs | March 25, 2021
Winning business is hard. Most successful companies will tell you that retaining customers is far cheaper than acquiring new ones.  Read More
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Opinion / Technology
How automation can facilitate hospitality’s recovery
By Brad Beumer - UiPath | February 3, 2021
Automation technologies can be used to benefit guests and staff, now and into the future. Read More
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News / Online
VIDEO: Peter Kern on how COVID gave Expedia Group “courage”
By Jill Menze | December 29, 2020
Speaking at his first Phocuswright Conference since assuming leadership of Expedia Group, Peter Kern discussed the company's multi-brand strategy, Google and more. Read More
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News / Online
Phocuswright Conference 2020 Preview: Travelers should finally get the attention they deserve
By Kevin May | November 3, 2020
Brands, industry associations and government have a unique opportunity to do the right thing and put customers in the middle of their strategic prism. Read More
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Opinion / Technology
Data - the old answer to new questions in travel
By David Thompson - Amex GBT | October 7, 2020
We know things will be different from now on. For each trip, questions about health risks are multiplying and restrictions come and go quickly. But how will the industry adapt? Read More
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Opinion / Technology
Passenger claims handling: a legal cure through technology
By Ulrich Steppler - CHS | July 21, 2020
The handling of passenger claims has been an Achilles Heel in the airline industry for many years, even before the coronavirus hit the whole sector in an unprecedented fashion. Read More
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From Our Partners / Online
How travel brands can communicate, establish trust and build loyalty in a crisis
By Kevin May | June 29, 2020
PhocusWire spoke to Salesforce about how the company helped many of its customers through the COVID-19 outbreak and what lessons should be noted by those looking to be better prepared for disruption of... Read More
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From Our Partners / Online
Restoring confidence to travel: 5 tech solutions to help customers feel safe again
By Jennifer Phillips April - Smartvel | June 29, 2020
With frequent changes and no single source of information, the travel industry is in a quandary. How can it communicate the most up-to-date information with their customers and help them feel confident? Read More
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Opinion / Technology
Consider what happens after the crisis is over (and use it to your advantage)
By Gavin Smith - Element | May 25, 2020
How you can make the business and your people work better, because when this situation is over, and it will be over, people will start travelling again.  Read More
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News / Technology
Destination X - Reopening for tourism after coronavirus
By PhocusWire | May 19, 2020
How to reopen for tourism after the coronavirus outbreak is tricky, with concerns around social distancing - to name just one element - added to an existing visitor strategy. Read More
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Interview / Online
Sounding Off: All that talk about being brilliant communicators should be real
March 13, 2020
Now that marketing is all over the place for a few months, communications has to be the channel that travel brands focus their efforts on. Read More
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Interview / Startups
VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 18, 2019
Helping travelers pay like locals: Aggregating and pre-ordering all local payment methods to use during vacations - mobile, cash and cards. Read More
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Interview / Startups
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 17, 2019
This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More
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From Our Partners / Technology
Nobody wants to be a support ticket - power of real-time comms and service recovery
By Ford Blakely - Zingle  | December 2, 2019
In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More