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Destination X - Reopening for tourism after coronavirus
News / Technology
Destination X - Reopening for tourism after coronavirus
By PhocusWire | May 19, 2020
How to reopen for tourism after the coronavirus outbreak is tricky, with concerns around social distancing - to name just one element - added to an existing visitor strategy. Read More
Sounding Off: All that talk about being brilliant communicators should be real
Interview / Online
Sounding Off: All that talk about being brilliant communicators should be real
March 13, 2020
Now that marketing is all over the place for a few months, communications has to be the channel that travel brands focus their efforts on. Read More
VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019
Interview / Startups
VIDEO: Fly Money - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 18, 2019
Helping travelers pay like locals: Aggregating and pre-ordering all local payment methods to use during vacations - mobile, cash and cards. Read More
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
Interview / Startups
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 17, 2019
This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More
VIDEO: Cover Genius - Launch pitch Phocuswright Conference 2019
Interview / Technology
VIDEO: Cover Genius - Launch pitch Phocuswright Conference 2019
By PhocusWire | December 11, 2019
A single integration with XCover creates new revenue opportunities globally for the world's largest travel companies. Read More
Nobody wants to be a support ticket - power of real-time comms and service recovery
From Our Partners / Technology
Nobody wants to be a support ticket - power of real-time comms and service recovery
By Ford Blakely - Zingle  | December 2, 2019
In our real-time economy, even the slightest delay or missed expectation can be the difference between a positive or negative guest experience. Read More
VIDEO: Despegar's CEO on growth and navigating regional challenges
News / Distribution
VIDEO: Despegar's CEO on growth and navigating regional challenges
By Mitra Sorrells | November 28, 2019
Despegar CEO Damian Scokin discussed the Latin American OTA's plans for continued growth, including new products and partnerships, during an interview at The Phocuswright Conference. Read More
Industry innovation: Insider perspectives on how to make hospitality better
Opinion / Technology
Industry innovation: Insider perspectives on how to make hospitality better
By Voyager HQ  | July 5, 2019
While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More
Why travel marketers must be always on and multichannel
Opinion / Online
Why travel marketers must be always on and multichannel
By Stephen Taylor - Sojern  | July 4, 2019
To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More
salesforce-connected-customers
News / Online
Hang up the phone, travelers want a connected experience
By Linda Fox | July 2, 2019
The State of the Connected Customer report shows how much expectations of brands have changed. Read More
Automated ticket and check-in is great, give me humans for everything else
News / Technology
Automated ticket and check-in is great, give me humans for everything else
By Kevin May | July 2, 2019
Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More
airline-disruption-cathay-southwet
News / Technology
A tale of two airlines battling disruption with technology
By Linda Fox | June 25, 2019
The cost of disruption to airlines is around 8% of revenue, or $60 billion to the industry, every year. Little wonder then they turning to technology to address disruption from weather events to... Read More
Conversational commerce and the travel industry: it’s time to say hello
From Our Partners / Online
Conversational commerce and the travel industry: it’s time to say hello
By Messenger Business  | June 24, 2019
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and family. Now it’s transforming communications between travel businesses and... Read More
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
News / Technology
Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain
By Jill Menze | June 20, 2019
You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More
Travel translation app TripLingo bought by Travel and Transport
News / Technology
Travel translation app TripLingo bought by Travel and Transport
By Kevin May | April 24, 2019
The app was created in 2011 as a means for travelers to obtain instant voice and image translation from a database of useful phrases. Read More