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PhocusWire's in-depth coverage of airports, featuring news, analysis, interviews, research and more on airport facilities, their use of technology, passenger experience and relationships with airlines.

alt="Travelers are placing more value on customer experience when considering air travel" title="Travelers are placing more value on customer experience when considering air travel"
News / Online
Travelers are placing more value on customer experience when considering air travel
By Morgan Hines | September 8, 2023
SITA's latest Passenger IT Insights report finds travelers becoming more comfortable with technology, particularly mobile apps, and also increased desire for technology that boosts sustainability for... Read More
alt="AI Insights: Generative AI across airline operations" title="AI Insights: Generative AI across airline operations"
News / Technology
AI Insights: Generative AI across airline operations
By PhocusWire | September 7, 2023
Lufthansa Digital Hangar's Christian Spannbauer answers our questions about the areas the airline group is applying generative artificial intelligence technology to. Read More
alt="As robotaxis start offering airport transfers, will OTAs be left behind?" title="As robotaxis start offering airport transfers, will OTAs be left behind?"
News / Online
As robotaxis start offering airport transfers, will OTAs be left behind?
By Alex Bainbridge - Autoura | September 6, 2023
Autonomous vehicles are transforming the transportation sector, potentially disrupting airport transfer services and posing challenges to OTAs. Read More
alt="You, Me & The Machine: The Phocuswright Conference 2023" title="You, Me & The Machine: The Phocuswright Conference 2023"
News / Online
You, Me & The Machine: The Phocuswright Conference 2023
By PhocusWire | August 17, 2023
Make plans to attend The Phocuswright Conference in November for Center Stage sessions featuring industry leaders along with dedicated programs for innovation, diversity, Young Leaders and... Read More
alt="Power of data and analytics in tackling travel disruption" title="Power of data and analytics in tackling travel disruption"
Opinion / Online
Power of data and analytics in tackling travel disruption
By Emily Weiss – Accenture | August 16, 2023
To prepare for disruption, airlines and airports can put innovative data and “applied intelligence” assets to use, unlocking significant value and driving the next level of performance. Read More
alt="After successful test, SITA and Indicio accelerate digital travel ID" title="After successful test, SITA and Indicio accelerate digital travel ID"
News / Technology
After successful test, SITA and Indicio accelerate digital travel ID
By Mitra Sorrells | August 9, 2023
Following a pilot in Aruba, SITA and Indicio are expanding their work on decentralized identity solutions that enable passengers to create a digital version of their passport that is stored in a mobile... Read More
alt="Finnair, Swiss talk difficult distribution decisions, customer experience" title="Finnair, Swiss talk difficult distribution decisions, customer experience"
News / Technology
Finnair, Swiss talk difficult distribution decisions, customer experience
By Linda Fox | July 5, 2023
Finnair and Swiss executives joined the "Make Flying Fun" panel at Phocuswright Europe 2023 to discuss boosting digital engagement, distribution developments, sustainability and more. Read More
alt="Utu to accelerate growth through $33M funding and acquisition deal" title="Utu to accelerate growth through $33M funding and acquisition deal"
News / Technology
Utu to accelerate growth through $33M funding and acquisition deal
By Linda Fox | June 27, 2023
Utu already counts Accor, Air France-KLM, Emirates and Etihad among its partners for its tax-free shopping solution. Read More
alt="Amadeus takes stake in SAF innovator Caphenia" title="Amadeus takes stake in SAF innovator Caphenia"
News / Startups
Amadeus takes stake in SAF innovator Caphenia
By Linda Fox | June 12, 2023
The Germany-based company is working to produce synthesis gas, the combination of CO2 and water, used to make sustainable aviation fuel (SAF).  Read More
alt="AI Insights: Generative AI's impact on the shopping experience" title="AI Insights: Generative AI's impact on the shopping experience"
News / Technology
AI Insights: Generative AI's impact on the shopping experience
By PhocusWire | June 6, 2023
Amadeus chief technology officer Sylvain Roy answers our questions on how the company is working with generative artificial intelligence technology. Read More
alt="Visa wait times remain top concern at U.S. travel conference" title="Visa wait times remain top concern at U.S. travel conference"
News / Online
Visa wait times remain top concern at U.S. travel conference
By Johanna Jainchill – Travel Weekly | May 31, 2023
A meeting between destination leaders and officials from the State Department at U.S. Travel’s annual IPW conference is giving travel leaders hope that the backlog on long visa wait times will soon be... Read More
alt="Buttigieg warns airlines that a summer mess “can't happen again”" title="Buttigieg warns airlines that a summer mess “can't happen again”"
News / Online
Buttigieg warns airlines that a summer mess “can't happen again”
By Robert Silk – Travel Weekly | May 25, 2023
DOT secretary Pete Buttigieg said the Department of Transportation is ready to hold airlines' feet to the fire if this summer brings another "unacceptable" level of cancellations and delay rates. Read More
alt="Phocuswright Europe 2023: Airline customer experience and distribution developments" title="Phocuswright Europe 2023: Airline customer experience and distribution developments"
News / Distribution
Phocuswright Europe 2023: Airline customer experience and distribution developments
By PhocusWire | May 23, 2023
Hear from Lufthansa Group and Finnair executives at Phocuswright Europe on topics that include developments since last year, their initiatives towards NDC and away from Edifact and improvements to the... Read More
alt="Rise in mishandled baggage spotlights need for automation, study finds" title="Rise in mishandled baggage spotlights need for automation, study finds"
News / Technology
Rise in mishandled baggage spotlights need for automation, study finds
By Kathryn Walson | May 17, 2023
After more than a decade of declining rates, the incidence of mishandled bags shot up by 75% last year as airlines and airports grappled with a surge in passengers. Read More
alt="Blackstone to sell interest in travel tech’s IBS Software" title="Blackstone to sell interest in travel tech’s IBS Software"
News / Technology
Blackstone to sell interest in travel tech’s IBS Software
By Derek Catron | May 16, 2023
The private equity giant invested $170 million for a minority stake in IBS Software in 2015. It’s agreed to sell its interests to Apax Partners for about $450 million.   Read More
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