Airport


WEBINAR ALERT! From airline digitization to retailing: The next steps
WEBINAR ALERT! From airline digitization to retailing: The next steps
By PhocusWire | September 19, 2019
Join industry experts and leading executives to learn how carriers are advancing from digitization to retailing and shaping the digital experience around the customer. Read More
News | Distribution
airline-ancillary-revenue-report
Loyalty programs still the biggest ancillary earner for most airlines
By Linda Fox | September 19, 2019
The latest study of airline ancillary revenue reveals those earning the most for extras such as legroom, meals and bags. Read More
News | Distribution
VIDEO: Facebook Messenger Business on airlines getting chatty
VIDEO: Facebook Messenger Business on airlines getting chatty
By PhocusWire | September 17, 2019
With millions of businesses and consumers using the service, it's no wonder the aviation sector is using messaging tools to manage important parts of its communications with passengers. Read More
From Our Partners | Online
Air-France-KLM-digital-social-media
VIDEO: Air France KLM on sales across social, China and being where customers are
By Linda Fox | September 16, 2019
PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More
News | Distribution
VIDEO: Infare on the importance of data and intelligence for airlines
VIDEO: Infare on the importance of data and intelligence for airlines
By PhocusWire | September 16, 2019
Airlines sit on piles of data, perhaps more than any other element within the travel, tourism and hospitality industry. Read More
From Our Partners | Technology
Trip Planning 3.0 – this time it’s more than personal
Trip Planning 3.0 – this time it’s more than personal
By Manuel Hilty - Nezasa  | September 13, 2019
Some survivors are learning from the past, making the most of today’s tech landscape to create fit-for-purpose planning and booking tools for today’s travelers. Read More
Opinion | Online
airline-sustainability
Aviation bosses: We need to be vocal about environmental credentials and embrace tech
By Linda Fox | September 13, 2019
The flight shaming campaign has shone a critical light on the industry for not promoting the industry’s efforts enough, as pressure mounts on carriers to take notice. Read More
News | Technology
VIDEO: PROS on a new future for retail with airlines
VIDEO: PROS on a new future for retail with airlines
By PhocusWire | September 13, 2019
The PROS acquisition of Travelaer in August this year has put the multi-industry technology brand further into the heart of the shift by airlines to adopt new technology platforms. Read More
From Our Partners | Technology
How I Got Here, episode 4 - Ethan Bernstein of Freebird
How I Got Here, episode 4 - Ethan Bernstein of Freebird
By Kevin May | September 12, 2019
The co-founder and CEO of Freebird, Ethan Bernstein, joins Kevin May and David Litwak for the latest episode. Read More
Interview | Technology
The PhocusWire PundIT Show #19
The PhocusWire PundIT Show #19
By PhocusWire | September 11, 2019
Triggering the 30 minutes of discussion are a series of questions about the event, such as what excited, surprised and, of course, caused eye-rolling moments for our panel. Read More
News | Technology
VIDEO: The Points Guy on airline loyalty shifts and aviation pain points
VIDEO: The Points Guy on airline loyalty shifts and aviation pain points
By Kevin May | September 10, 2019
Brian Kelly is an influential figure in the world of airline loyalty, launching The Points Guy as a consumer guide in 2010 and now overseeing a sizeable media business. Read More
News | Online
VIDEO: SITA on aviation's massive task to connect the digital dots
VIDEO: SITA on aviation's massive task to connect the digital dots
By Kevin May | September 9, 2019
PhocusWire spoke to SITA CEO Barbara Dalibard about the "digitalization" of passengers and both the opportunities and challenges facing the entire sector. Read More
News | Technology
Travelport EasyJet voice search in app
Travelport creates voice search for EasyJet’s app
By Mitra Sorrells | September 5, 2019
Dubbed “Speak Now,” the search tool has been created by Travelport using Google Cloud’s natural language understanding tool known as Dialogflow. Read More
News | Technology
SITA report digital travelers driving strategy
“Post-digital” generations driving airline and airport IT strategy by 2025
By Mitra Sorrells | September 4, 2019
A significant demographic shift is taking place that airline and airport IT leaders say will be the biggest influence on their passenger solution strategy by 2025. Read More
News | Technology
Glassbox op ed customer experience in aviation
Tackling aviation's top customer experience issues through data
By Francesca Pezzoli - Glassbox Digital  | September 4, 2019
Data and digital tools are the basis of a positive customer experience in the airline industry. Read More
Opinion | Online